The Flag Oskar M.

A mix of amazing & horrible 😬🙃🤣🙈 LOCATION: AMAZING 🤩 It’s super close to central restaurant & shopping area. It’s directly on a river which ensures fabulous views and a cool breeze (a real lifesafer in the heat). It’s super nice to go for a run or walk on the river. ROOMS: CONFUSING 🫤 The rooms themselves are spacious, funky furnished, usually with a good amount of storage space, a kitchen and balcony - it’s a cool, new, fresh, artsy vibe/energy. What’s super confusing are the room categories - how do u know what is what out of “superior studio” “executive comfort studio” “executive business ” “business comfort” “comfort” “business” ? Which room is the biggest or best? Logically u’d find that out based on the highest price if u confused re category - not here! Sometimes the smallest rooms are the most expensive, sometimes u’ll pay €300/night more for an extra 5sqm - it’s an automated system based on demand (without any intelligence or logic) ADVICE: most important is to get a river view (the other side ur view are the Neighbor’s windows) and 4th floor & higher, otherwise check the cheapest option, the most size difference between the rooms is 10sqm - almost all rooms are same. CLEANING: RARE 😲 but very nice. You get new towels, your trash out and any kind of cleaning every 3 days. Unless u check out on day 4 then u don’t get any at all. SERVICE & AMENITIES: NON EXISTING 🤣 all travels have experienced bad service and good service but at this property u won’t find the service no matter how hard u try to look for it. RECEPTION = exactly same as an AUTOMATED CHECK IN MACHINE. Well a check in machine wouldn’t be 2 hours missing during check in time from 2-4PM 🤣😂 an head office proceeds the booking, assigns a room & a room Nr and sends this information in an email to the hotel location. The receptions job is to look up the email matching ur name, charge u tax and make u a room key. Anything beyond - zero chance ! You want to change ur room - good luck 😉. I was staying a total of 14 days there that was booked in 5 bookings - guess how many times I had to move rooms? 5 times - Every booking !! Zero chance for the Rezeption change my room from 6th floor to the 5th so I wouldn’t need to move , same room category -exactly same room.

The reviews we read of the hotel were excellent which is why we chose it. The hotel is in a good location, and our room(s) on the river side had lovely views, but unfortunately the experiences, and I say that, as multiple things went wrong were dealt with badly. We arrived on Thursday night (around 11pm - by this time the reception staff had gone home and the security guard checked us in. He failed to the tell us the WiFi did not work in the room and make us aware we could use other rooms WiFi codes (additional cost incurred using data roaming as a result). The fridge in the room wasn’t working. We spoke to reception Friday morning, they rang and offered us either a change or 2 rooms (one for Friday night and another for Saturday and Sunday) or just to stay and move Saturday morning to another room for two nights. We opted for the latter. Moving to one room for the rest of the stay is what we should have been offered. We packed up Saturday morning, left our bags in reception, came back around 4:15pm to check into our new room. When we got there the sofa bed was not made up as a bed. We returned to reception and were given a sheet and duvet to make the bed. The linen wasn’t pressed, just stuffed into a bag! We realised there was no mattress and returned to reception. We were told there was nothing he could do and offered another duvet as a mattress. We again complained saying this was not satisfactory and asked for another hotel room, be it elsewhere in Frankfurt. We were told as we didn’t book direct with the hotel this was not possible. We stood our ground and insisted phone calls were made (which was awkward and not something we should have needed to do) and then he “found a new place with a mattress” we were given the mattress and had to carry to the room and make up the sofa bed. We asked multiple times, including at the time of checkout, to speak to a manager and told this wasn’t possible. I would not stay here again.

Great river view, friendly staffs, modern interior, clean room … I had a great time

Nice and spacious. Good toilet, and convenient location! Highly recommended.