Reviews of The Flag Oskar M.

The hotel was great, the location is superb, and the room was large and fully equipped. Unfortunately, we weren't told at the reception where our room was, so we had to find it ourselves. Also, on Sundays, new towels weren't provided, and there was no room cleaning after 10 AM.

The hotel room size was decent, but the bed was quite small, probably only 1.4 meters wide. I had to let my child sleep in the bed while I slept on the sofa. Housekeeping wasn't daily; they cleaned about every three to four days. The room had a balcony with a view of the Main River, and the floor-to-ceiling windows could be opened for ventilation. What I found particularly well-designed were the double-layered windows with blinds in between that could be lowered. The windows could also be tilted open from the top, providing ventilation while maintaining privacy and blocking light. The hotel's location is a bit far from the city center, but it's very close to the Iron Bridge and right by the Main River, making for pleasant walks along the riverbank.

Convenient location, great environment, and you can even cook in the room.

The reviews we read of the hotel were excellent which is why we chose it. The hotel is in a good location, and our room(s) on the river side had lovely views, but unfortunately the experiences, and I say that, as multiple things went wrong were dealt with badly. We arrived on Thursday night (around 11pm - by this time the reception staff had gone home and the security guard checked us in. He failed to the tell us the WiFi did not work in the room and make us aware we could use other rooms WiFi codes (additional cost incurred using data roaming as a result). The fridge in the room wasn’t working. We spoke to reception Friday morning, they rang and offered us either a change or 2 rooms (one for Friday night and another for Saturday and Sunday) or just to stay and move Saturday morning to another room for two nights. We opted for the latter. Moving to one room for the rest of the stay is what we should have been offered. We packed up Saturday morning, left our bags in reception, came back around 4:15pm to check into our new room. When we got there the sofa bed was not made up as a bed. We returned to reception and were given a sheet and duvet to make the bed. The linen wasn’t pressed, just stuffed into a bag! We realised there was no mattress and returned to reception. We were told there was nothing he could do and offered another duvet as a mattress. We again complained saying this was not satisfactory and asked for another hotel room, be it elsewhere in Frankfurt. We were told as we didn’t book direct with the hotel this was not possible. We stood our ground and insisted phone calls were made (which was awkward and not something we should have needed to do) and then he “found a new place with a mattress” we were given the mattress and had to carry to the room and make up the sofa bed. We asked multiple times, including at the time of checkout, to speak to a manager and told this wasn’t possible. I would not stay here again.

No gym, but the made-to-order breakfast was excellent.

Great river view, friendly staffs, modern interior, clean room … I had a great time

Nice and spacious. Good toilet, and convenient location! Highly recommended.

Very clean, new, great location, and good service.

Everything is perfect. Big spacious room. Interesting design. Good view. Note they dont have microwave only oven. Its clean and neat. Note Room service only after 3 days. Location is walkable to old town.

Spacious

The front desk was welcoming and everything else was good. The only drawback was that the breakfast options were a little limited, and there was no German sausage.

Exceptionally good environment, easily accessible to the center

The room was large and very clean. It had its own stove and dishwasher so you could make breakfast. It was cleaned every two days. I think the price is pretty good for a European hotel.

The hotel is nice. Dogs are allowed. The room is large and has a balcony. There is a park outside, which is very good for walking the dog. It is also very convenient and close to the river. It is very dog-friendly. I am very satisfied with the room and will stay here again in the future.