Frankfurt Airport Marriott Hotel

On a business trip, I chose this hotel near the airport for convenience, as I was meeting someone the next day before heading out. Overall, the experience was pretty good, and the service was excellent. Thumbs up!

The biggest advantage: It's located in a spot where you can check in with less hassle after a tiring long-haul flight! To get to the city center, you can take the subway/train at the airport, and it takes less than 30 minutes. Luckily, there was a kind staff member who spoke Korean really well. The breakfast menu is also diverse. It was excellent.

Pros: The room was spacious, and the location was convenient, only a few minutes' walk to both the airport and the train station. Cons: The room facilities were severely outdated, with many items broken. - The air conditioning was an old-fashioned knob type, only allowing adjustments for on/off and fan speed. Initially, it was broken and didn't cool at all. A repairman later fixed it. - The bathroom sliding door was broken and couldn't be moved, so I couldn't close the door when using the toilet or showering. - The refrigerator was broken and didn't cool. It felt like the entire hotel was falling apart. I called, but they didn't attempt repairs or offer a room change; they just gave me an ice bucket. - As I needed to refrigerate food, I requested a new ice bucket a few days later, but no one delivered it even after an hour. The entire service was very problematic. - The restaurant was shared with the adjacent hotel. Some waiters showed discrimination, asking guests of Asian descent to squeeze into small two-person tables, but had no issue with white guests occupying larger tables, and never bothered to ask if coffee was needed.

Close to the airport, which is super convenient for those catching a flight the next day. Although there are no Marriott benefits when booking through Trip.com, this time I booked an executive room and it had everything I needed. I'll definitely choose this place again when I have an early flight.

There’s no denying it’s close to the airport, which is really convenient for people catching flights. The facilities are a bit dated, with scratches all over the doors. My biggest complaint, however, is the breakfast service. There was an older female server who seemed to be from Eastern Europe. I asked her to clear my table right in front of me, but she said “later” in a condescending tone and deliberately went to tidy a much farther table instead. Then there was the old guy making fried eggs. I stood right in front of him waiting to be served, yet he ignored me and took the order from a white woman behind me. This is blatant, ******, and terrible service. I would not recommend this place to any traveler.