Best Western George Hotel

Good car parking ,ample space, front reception were welcoming on arrival. Hotel was warm including room which was great as weather was cold outside. Sadly, the hotel needs a complete refurbishment, room was very outdated and bathroom needs complete modernisation. Evening meal was very uninspiring , definite not of a hotel standard, waited over 40 minutes for the main course which was awful. It was from the Chefs special menu but it was very disappointing. Was expecting a buffet breakfast with a wide choice on the table, however you had to order a cooked breakfast, asked for hard boiled eggs, they arrived soft. Have stayed at numerous Best Westerns in Europe which have been v good quality, come on Best Western you need to improve this UK hotel.

Situated at the corner of the old market square the George hotel is well situated to explore the town, all is within comfortable walking distance. It is a very pleasant old Georgian Coaching Inn well appointed, comfortable and well presented. We arrived on a dull February afternoon were able to park in the adjacent car park. We entered into a bright welcoming foyer and reception. The staff were cheerful and made us welcome . The registration process is very straightforward and on receiving our key we made our way through and up the old stairs to our room. The room was situated at the front of the hotel giving a view across the town centre. The room was a good size with a large double bed and a good range of chairs and dfurniture. The attached bathroom was also a good size with bath and shower. All very clean and well presented. Being high there was no traffic noise from outside or people passing inside. The result a good peaceful nights sleep. WE had dinner in the rather nice georgian dining room which was clean and well presented. Staff were helpful and the food was good. We enjoyed dinner at leisure. Breakfast was in the same dining room and very acceptable. Our stay was good but we expected it to be so because we have stayed before and find the place comfortable and welcoming. We will stay again. It is not perfect but the problems have been only of a minor nuisance. The toilet din't flush very well and bath water needs to be hotter. Problems easily remediable. AS was meal portions, for us they were a little large, but that is not necesserily a problem. On balance the stay and value were very good.

We stayed one night, overnight, before going to a funeral in the area the next day. We arrived relatively late due to a long travel from Yorkshire, quickly unpacked and headed to the bar for a nightcap before retiring as we had an early start in the morning. When we got back up to the room, we noticed in the bathroom that the toilet had toilet paper and some brown matter in the bowl, the toilet cistern top was dirty, and behind the bowl in-between the toilet cistern was also dirty. The sink had black/grey fluff and hairs in it. On the tiled wall around the bath/shower, underneath the towel rail were also hairs. When we examined the beds, the linen seemed pressed, but had blood spots and hairs on the sheets, and dirty black marks on the pillows. We were extremely tired by this point, and couldn't face a room inspection and possible transfer to another room, so cleaned up as best we could, turned the pillows over to a clean side and went to sleep. The duvets provided on the twin beds were extremely thin and small for the size of bed, and we were quite cold in the night. There were no extra blankets in the wardrobe as is usual at other hotels. This was February, a cold month, so the bedding needs to be adequate, or extra needs to be provided if guests want more. In the morning we noticed that quite a few of the wallpaper seams were lifting/curling up, and that the carpet on the stairs was repaired with gaffer tape. The shower did not have a thermostatic mixer bar, and so ran scalding hot and freezing cold during the shower, presumably as other rooms used hot and cold water. This hotel needs to invest in updating the hotel, employing better, more professional, cleaners, and retiring bed linen when it is past it's use by date. When we checked out in the morning, we were not asked "Did you enjoy your stay?", or "Was everything OK for you?", at which point, feedback would have been given. The two receptionist were busy at the computer, discussing something, looked up and said "Leave the keys there". The hotel will probably respond that we should have notified them at the time, but it was late, we were tired, and the ones should be on the hotel to get it right, not on the guests to be the Quality Control for the hotel Sadly, I could not recommend this hotel for even a one night stay.

Very friendly welcome, tired room, basic & clean. Very good food at dinner & breakfast, good sleep, poor shower. All staff were very friendly & helpful.

Hotel room was poor. Bed was hard and the pillows were cheap with no support for sleeping. Shower with very low water pressure. The shower stand which was attached to wall fell off. Mould was around shower tray. Also no toilet brush. We could not sleep in room not just because of the bed. It was far to hot in room and couldn't turn the radiator down. Managed to force window open but the view was where they washed linen. Also staff were standing next to outside window smoking so obviously the smell of cigarettes came into our room. Will not be recommending thus hotel to our friends. Hotel manager did however not charge us for the night we were there. Staff very hardworking and helpful.

Please avoid. Maintenance issues in room, wall paper peeling, uncomfortable bed and the bathroom needs bringing up to date. Staff courteous and friendly though. Breakfast adequate. Wouldn’t stay here again. Sorry.

We stayed at the George a lovely warm friendly hotel Well situated in the friendly town of Swaffham This was a repeat visit on the first anniversary of our brother's funeral last year We stayed at the George on that iccassion too The kindness of the staff and service made a very difficult visit much better than we exoected Staff are friendly and kind always willing to help

Stayed for 2 nights in November 23, what a most enjoyable stay we had. Location if hotel was excellent, just off the main market square. Free parking and wifi. The room was clean and tidy and everything worked well. The beds were so comfy and lovely quality bedding. Staff were welcoming, friendly and happy to help. The breakfast was excellent, all items were of top quality and cooked to perfection, the service was also spot on. Would most certainly recommend this hotel!

We visited again for the Sunday Lunch Carvery with four of the family who live locally in Swaffham. The roast dinner and puddings were all enjoyed by my party and would definitely visit again as it is good value set in a nice dining room.