Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities9.1
Service9.2
Cleanliness9.4
Filter by:
Sort by:
All reviews(1073)
Positive reviews(1047)
Reviews with photos/video(381)
Delicious breakfast(170)
Great value for money(114)
Near shopping area(61)
Convenient for shopping(43)
Convenient parking(31)
Loved the view(26)
Would stay again(24)
Delicious buffet(7)
Negative reviews(26)
Anonymous User
Single Room-Non-Smoking
Stay Date May 2025
Solo travelers
10 Reviews
10.0/10
Outstanding
Posted on Jun 15, 2025
Nice place to stay! And got free shuttle bus service to different attractions.
roytang31
Single Room-Smoking
Stay Date Mar 2025
Couples
2 Reviews
9.0/10
Great
Posted on Apr 14, 2025
With plenty of restaurants nearby the hotel and close to the supermarket “Ogino”. Shuttle bus to different attractions are also available. A great place to stay!
Anonymous User
Twin Room-Non-Smoking
Stay Date Mar 2025
Couples
21 Reviews
8.0/10
Very Good
Posted on Apr 26, 2025
Spacious and clean room with all amenities nearby.
Easy and simple check in.
Guest User
Twin Room-Smoking
Stay Date Feb 2025
Travel with friends
27 Reviews
10.0/10
Outstanding
Posted on Mar 17, 2025
“A Wonderful Stay with a Warm Welcome!”
From the moment we arrived, we were greeted with a very warm and friendly welcome, making us feel right at home. The room was spotlessly clean, well-maintained, and had everything we needed for a comfortable stay. The attention to detail and excellent service truly stood out. Highly recommend for anyone looking for a pleasant and relaxing experience!
Aniraj
Economy Double Room-Non-Smoking
Stay Date Apr 2025
Travel with friends
6 Reviews
9.5/10
Amazing
Posted on Jun 2, 2025
Good location, small but comfy room, good breakfast
WONGART
Twin Room-Non-Smoking
Stay Date Feb 2025
Solo travelers
34 Reviews
7.0/10
Posted on Mar 13, 2025
I like this hotel—it offers free parking spaces, paid laundry and dryer services, and a free healthy breakfast, making it very suitable for people driving themselves to travel around Lake Kawaguchi.
Asdfghjklzxcvbnm
Single Room-Non-Smoking
Stay Date Jan 2025
Solo travelers
10 Reviews
9.5/10
Amazing
Posted on Feb 20, 2025
Building B seemed newly renovated, everything looked new. Room was clean and tidy. If TV can be hanged on the wall, not on the table it will be perfect.
Guest User
Economy Double Room-Non-Smoking
Stay Date Feb 2025
Couples
22 Reviews
8.0/10
Very Good
Posted on Mar 28, 2025
Spotless toilet
Helpful front desk staff
Good breakfast
Clean room
J. Simon
Economy Double Room-Non-Smoking
Stay Date Dec 2024
Solo travelers
19 Reviews
9.0/10
Great
Posted on Mar 12, 2025
Location:
Fortunately, the hotel provides complimentary shuttle service for hotel guests from Kawaguchiko station otherwise it’s quite far to walk from Kawaguchiko station.
Attractions:
Hotel’s complimentary shuttle service runs several trips a day to and from Kawaguchiko station. One then takes any of the sightseeing buses to and from Kawaguchiko station. There’s also a bus stop along the main road outside the hotel to take the sightseeing buses. I purchased a 2-days Hakone Freepass which comes with unlimited use of these sightseeing buses and complimentary and/or discounted entry to attractions within Fujikawaguchiko.
Service:
Hotel has rock bath onsen (payable) but wasn’t able to utilise it due to lack of time.
Hotel also provides complimentary bus services (must book in advance and based on availability) to Gotemba Premium Outlets. Booked this bus service to JR Gotemba station to head to JR Odawara station to proceed to Hakone.
Jerry Lee 61
Economy Double Room-Non-Smoking
Stay Date Dec 2024
Family
3 Reviews
9.5/10
Amazing
Posted on Feb 20, 2025
Very convenient location, nearby the bus station, walking 2 min reach the hotel. Room very clean. Extra tat still has shuttle bus to train station Kawaguchiko.
Alincha
Single Room-Non-Smoking
Stay Date Apr 2025
Travel with friends
2 Reviews
10.0/10
Outstanding
Posted on May 16, 2025
They even gave a bus shuttle
Lim Chin Seng
Twin Room-Non-Smoking
Stay Date Jan 2025
Family
2 Reviews
10.0/10
Outstanding
Posted on Feb 9, 2025
5 🌟 service and good view room
Will booking again when next visit.
Room clean and nice
N.ShaZ
Twin Room-Non-Smoking
Stay Date Nov 2024
Couples
36 Reviews
10.0/10
Outstanding
Posted on Dec 24, 2024
Our 2nd time staying here! Great location which is very near to Lawson and halal eatery nearby. Free shuttle provided from hotel to train station & vice versa. Bonus this time, got the room with Mt Fuji view! Definitely will be coming back here in near future! Keep up the good service 🤗
Razna
Single Room-Non-Smoking
Stay Date Nov 2024
Solo travelers
3 Reviews
8.0/10
Very Good
Posted on Jan 21, 2025
Luggage lockers available, easy to get to from station. Staff just expect you to get on with things and not so helpful but that’s not an issue as everything is pretty self explanatory. Would stay again.
BY12
Single Room-Non-Smoking
Stay Date Nov 2024
Solo travelers
15 Reviews
10.0/10
Outstanding
Posted on Dec 13, 2024
Near the red line bus to go around. near the Kawaguchiko lake. Clean comfortable room. Free shuttle bus from Kawaguchiko station, every 20 minutes during peak hours. just check bus stop number 10 for the hotel shuttle bus.