Nishitetsu Hotel Croom Hakata Gion Kushida Shrine

Location ~ very good Room Facilities ~ very good, the room that I booked has a washing machine. Room amenities ~ not that great. Basic amenities. Hotel facilities ~ no swimming pool, sauna, steam room, jacuzzi, but with public bath. Hotel policy ~ very rigid. Standard check in time is 3pm which is understandable. Arrived at 2.30pm asking to check in slightly earlier but was told cannot. Then I asked the standard check out time which is before 10am. I told them I need to catch early flight so not going to stay until 10am. With that, could I proceed to check in at 2.30pm but was told still cannot. Some other hotels that I stayed in Thailand, Vietnam, Malaysia, etc. are very accommodating. Some hotels in Taiwan not allowed check in early but at least they will perform the check in process, only could collect key at 3pm. However this hotel just let the guests wait at the lobby without doing anything. Finally they opened the check in counter at 2.50pm. Breakfast served at 6.30am. Told them I need to rush to airport early morning, whether I could have my breakfast slightly earlier, or pack some food for me to go airport. Again policy and practice not allowed so. Just too rigid. Not flexible. Breakfast variety okay, but not very good or excellent Would I still return next time? No, I would rather try other hotels. With that, I won't return even though the location is good.

It was a pleasant, comfortable stay here - clean, functional hotel with comprehensive amenities. Convenient location as well.

Great value for money. The room was comfortable, and the location was quiet yet convenient, there’s a subway entrance right at the hotel door. The staff were friendly and helpful. The hot spring was clean and relaxing, which was a great bonus. The only area for improvement would be the breakfast. I stayed for 4 nights, and the breakfast options were the same every day, which got a bit repetitive. A little more variety would make a big difference. Overall, a very pleasant stay, and I would still recommend it for the comfort, location, and service.

While many loved to stay at the Hakata station area, I think the location for croom is perfect! It is about a short 8-10 mins walk to the Hakata station area and it is alot quieter at where we stayed. There are plenty of food options nearby, there were even two yatai operating right outside the hotel - a lot more authentic and not touristy. There’s also a 24hr supermarket and a number of drugstores that operate until late night! Will definitely recommend this hotel!

Enjoyed staying at this hotel. Hotel location is surrounded by cafe, supermarket and train station kushida is just metres away from the hotel!

Wonderful location! A straight walk from Hakata Station (or you can take one stop on the subway). The hotel is right outside the subway station. Very short walk to Canal City too. A 24h pharmacy nearby with an AEON mart at the basement. There's good food around too. Really great location but if you stay the STAY ROOM type, please note that you will be facing a huge cemetery 🥲. It's mostly hidden by trees but you absolutely can see it. The hotel is right infront of the cemetery. Other room types won't get that view thankfully. There's a free to use public bath, free ice pops, and free to use microwave. Washing machine outside is paid per use. You can see the status from your room. STAY ROOM washing is free with detergent provided 👍 Service was great initially. Check in team aided with my requests. However, checkout team was not the best. I arrived at the counter, confused and in a rush but the team in the morning all stood behind the counter, leaning their backs to the wall. I utter a word of question and nobody came forward to help. I tried to figure it out myself, by slotting in the card, then finally someone came forward, no talk no acknowledgement, tapped some stuff - all in japanese - and then nothing. I was confused, then one of the English speaking stuff said "all done"... I was very unimpressed with this service. Especially with the sight of all of them leaning against the wall when I obviously needed help. Really a downer to a good stay.

nice location, 2min to rainway, 3 min to 7-11 / Aeon, will book again if come Fuk again