1. After making a reservation, I was directed to a form to register my guest information, but no matter how many times I tried, I kept getting an error when I pressed the submit button, and I couldn't complete the process.
2. I received an email the day before my check-in date stating that today was my check-in date, which was confusing.
3. Without prior notice, my reserved room number was changed. Since I wasn't notified of this, I had a lot of trouble entering the room.
I contacted the management about these issues, but regarding point 3, they only explained it as being due to room availability. They didn't offer any apologies for the other issues, which is a shame because the room itself was wonderful, but it left a bad taste in my mouth.
Original TextTranslation provided by Google