Cross Life Hakata Tenjin

Love this brand new hotel. Have a nice view of Fukuoka city and pleasant atmosphere. The location is great and the twins bed room is quite spacious. The public onsen is the highlights of this hotel but it will close at 01:00am not overnight. Also parking lot is very limited you need to book in advance but there are many car park nearby.

We wanted express our deepest gratitude to miss saaya is because she tried her very best to help us. On the day when we check out , we encountered a sudden situation that our luggages did not fit into our rental car ,which we were not able to occupy another car, hence we wanted to store our luggage in the hotel as we were not able to find any suitable solution. However, when we ask some of the other staffs, they did not allow us and did not help us with dealing that crucial situation. We are disappointed as the staffs did not even try to help us nor do they try to solve the problem. We do not wish to create any unnecessary problem but we were really puzzled and did not know what to do at that moment. We hope that the staffs can be trained better in dealing these sudden and unexpected situations. A big thanks to a miss saaya’s who paid great effort in explaining our tough situation with other staffs,she also helped us a lot in the beginning when we were first told that we were not allowed to store our luggage.She helped us to contact the car rental to check if we can rent another car, but unfortunately we were not able to do so. Luckily, we could store our luggage in the hotel for a few more days after miss saaya has communicated with other staffs.This has made our trip much more easier and Therefore , we wanted to express our appreciation towards miss saaya.

Hotel is located on streets with many famous eateries and shops amongst local and foreign tourists. Tenjin Minami station on Nanakuma Line is 5-6 mins away on foot. Travelled in 3 pax and coincidentally on the weekend where there was a bunch concert and live shows happening in the city so hotel rate was extra expensive (normal weekend is alr very expensive).. Found this hotel within our budget and can fit 3 pax. Sofa bed was kinda comfortable but not the pillow. More used to firmer latex ones while the one they provided is either polyester or microfiber filled so it was very very very soft! Room was tight when the 3 of us opened our luggage. Shower has good water pressure. There’s also public bath on site. They provide in room water purifier machine too.

Comfy superb hotel! We love it so much, the breakfast, the facilities, amenities, comfyness and mostly the SPACE!! The hotel room was so spacious, love the water dispenser provided in the room and also separated bathroom and toilet. The inhouse public bath was one of the highlight and we enjoyed it every night after our whole day outing. Its quite busy during night time but still manageable. Breakfast was awesome, love the varieties. Near to alot of eateries and has a supermarket right in front of the hotel. Very near to canal city but quite far (not walking distance) to go to tenjin shopping district. Alot of koreans in the hotel. We love this place and will recommend!

Reception staff are polite and helpful who helped us to order taxi. Restaurant staff are polite and working efficiently.

The room was quite small for 3 people. Overall the room is pretty clean. The location is quite far away from the train especially when dragging our luggages. Really love the onsen at the hotel.

Hotel staff were friendly and helpful. They can speak decent English. It is not the best in terms of location. It’s a walk to both the nearest station and kombini.

Nice hotel. Need to walk a distance to train stations and convenience store. There’s a small local convenience store just opposite the hotel with good selection of food.