Charlotte R
September 8, 2025
We had a deluxe suite room on floor -5 – this is one large room, rather than multiple rooms, as the word ‘suite’ often implies. The balcony was vast (although there were only two chairs, despite the room sleeping four) and the views were amazing. We found the wardrobe space to be ample, the beds were reasonably comfortable and the TV, that could turn to face in either direction, was a quirky touch. The minibar was unusable and seemed to get very hot; a small empty fridge would have been much preferred. There were some finishing touches that seemed to have been missed (wires hanging knotted from the ceiling etc). We requested extra pillows via a QR code and these were delivered to the room without a fuss. The air conditioning system seemed to work well and was included in the cost of the room, whereas the safe did not appear to function (there was a hole drilled right through the door!). Staff in the reception area could be hit and miss. Some were friendly and helpful. Others behaved as if it were an inconvenience to have guests at all. At check in, we paid the tourist tax (which we anticipated) but were also asked to put a €100 deposit down on a card. I did this without arguing about it though I wondered why it was necessary. In the restaurant, the staff appeared to be annoyed when I wanted to pay for our drinks with cash, so we ended up agreeing to put things on the room tab. I made sure this was below the €100 taken already. However, at check out, I was informed that I had to pay again to clear the room tab and then wait for the €100 to be refunded back to my card. This took over a week to clear. It was definitely a faffy situation and we observed another family struggling with this as they had not anticipated needing more money available whilst the hotel 'sat on' the original amount. We did not use the bar as the hotel information stated this was for adults only; as a result, we did not get to enjoy any entertainment during our stay. The restaurant was on floor -9. We often walked the four floors between the restaurant and our room as there was only one tiny customer lift available (plus lots of banging and clattering of engineers appearing to be working on a second lift) - the lift was so small that we couldn't fit in as a family with our suitcases, which is far from ideal. A singular lift in a hotel built across ten floors resulted in a lot of waiting around or braving the many, many flights of stairs. In the restaurant, the food was okay; we all found things to eat. For dinner, there were usually two meat choices, two fish choices and some vegetarian options alongside the side dishes. My son has two severe allergies; the staff were helpful and, each day, the chef would come to speak to me to show me what was and wasn't safe. On a number of occasions, there wasn't a "main" item that was suitable and they graciously offered to cook a steak for my son - these steaks were incredible and seemed to be the envy of everyone else who walked pa
