Building B, Shanya Building, No. 216, Shangsan Road, Cangshan District, Fuzhou, Fujian, ChinaView Hotel Details
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Home2 Suites by Hilton Fouzhou Cangshan Guest Reviews
4.8/5
Excellent
3486 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(3486)
Positive reviews(3447)
Reviews with photos/video(614)
Classy environment(312)
Delicious breakfast(275)
Friendly front desk staff(239)
Tasty coffee(116)
Convenient parking(95)
Well designed(79)
Perfect for kids(57)
Negative reviews(39)
Guest User
Cozy Queen Room
Checked in Aug 2024
Solo travelers
1 Reviews
2.5/5
Posted on Aug 28, 2024
First of all, the lady at the front desk is cold. Each time If I asked her a question, she reacted uninterested!
Second, when I entered the room for the first time, there was a strong smell of smoking. So they are not intended in cleaning quality checking.
Third, breakfast is bad, few choices, quality of food is terrible. No coffee.
Location is far away from everything!
I won’t recommend you to come, because you will be disappointed!
Response from Property: Dear guests: Thank you for your comments, this stay at Homewood by Hilton did not satisfy you, we are very self-reproachful, we attach great importance to the problems you raised, and will reflect on the deficiencies and correct them, and strengthen the training of employees. The problem of room smoke smell we clean the room every day will be ventilated to remove the smell for sale, because we did not receive your feedback during your stay on the problem of smoke smell, so I don't know that you are more sensitive to the smell of the room, our hotel is prepared for the guests to use, or if there is a demand, you can also change the room to a new room. The hotel will strengthen the supervision of breakfast, we have a lot of types of breakfast, if you have individual dish needs, you can communicate with the restaurant service staff in time. Regarding the coffee machine, it is true that the coffee machine is out of order during the peak period of the day, but it has been repaired on the same day to complete normal use, and there is also a small coffee machine in the hotel room, which can also deliver coffee capsules for you to use if you need it. As for the location of the hotel, our location is actually very convenient from most of the scenic spots in Fuzhou, especially Yantai Mountain Internet Red Street, Shangxiahang, and Student Street Food Street are all within 2 kilometers, and it is very convenient to take a taxi within 10 minutes. If you have any needs during your stay, you can contact the front desk directly 24 hours a day to serve you, I hope you can see a better side of us next time you have the opportunity to come back!! Thank you very much for your oversight, and Homewood by Hilton looks forward to welcoming you again.
Vidal
Cozy Queen Room
Checked in Dec 2023
Business travelers
8 Reviews
5.0/5
Outstanding
Posted on Dec 5, 2023
Good 👍👍👍👍
Response from Property: 非常感謝您選擇我們酒店入住並留下好評。能為您此次居停帶去舒適和美好的回憶,我們感到榮幸之至,酒店全體員工唯有以更加專業及用心的服務,真誠對待每一位賓客,才能回報您如此的表揚與肯定,酒店的發展離不開您長期的支持與厚愛,真誠期待您的再次光臨!祝您及家人一切安好、天天開心!
JamesChenJin
Guestroom (Double Bed)
Checked in Feb 2024
Family
125 Reviews
5.0/5
Outstanding
Posted on Feb 12, 2024
hotel is good:reasonable price,good facilities,good services
Response from Property: Dear guests: Hello! Thank you for coming, but also sincerely thank you for your love and recognition of us, you remember the good time here let us feel very moved, so that guests enjoy a good stay experience is our unshirkable responsibility, we are deeply honored to get your praise, at the same time we are more motivated to continue to move forward, I hope to have more opportunities to serve you!
Dotsu
Cozy Queen Room
Checked in Nov 2023
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Nov 6, 2023
Nice hotel good location, good price as well. Cozy and quiet at night.
Response from Property: Thank you very much for choosing our hotel and leaving a good review. We are honored to be able to bring comfort and good memories to your stay, all the staff of the hotel can only treat every guest with more professional and attentive service, in order to repay you so praise and affirmation, the development of the hotel is inseparable from your long-term support and love, and sincerely look forward to your visit again! I wish you and your family all the best and every day happy!
Cheung S C
Cozy Queen Room
Checked in Sep 2023
Business travelers
31 Reviews
4.0/5
Very Good
Posted on Sep 24, 2023
Pretty modern setup. Room price is also good too.
Response from Property: Woo woo ~ see that you did not give a full score, Hui Ting is so sad in her heart~ But thank you very much for your liking for us, we will continue to work hard to do a better service, to provide you with perfect service is the common goal of all our hotel partners, Hilton Fuzhou Cangshan looks forward to meeting you again and sending you a more pleasant and beautiful stay.
Guest User
Guestroom (2 beds)
Checked in Dec 2022
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Jan 2, 2023
Very nice place, clean and tidy, good service, stuff is super friendly and polite. We had a great time, thank you!
Response from Property: 尊敬的賓客:您好!感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更為您服務的機會!
Anonymous User
Guestroom (2 beds)
Checked in Mar 2024
Travel with friends
3 Reviews
5.0/5
Outstanding
Posted on Mar 6, 2024
Very good hotel
Response from Property: Dear guest: Hello! We are very happy that our hotel colleagues have left a deep impression on you, and we sincerely appreciate your love and recognition of us. You have remembered the wonderful time here, which has moved us deeply. We also hope that the beautiful Rongcheng Fuzhou and the enthusiastic Hilton Huiting Hotel staff can leave you with a beautiful memory. Looking forward to your next visit and wishing you all the best.
Guest User
Cozy Queen Room
Checked in May 2022
Solo travelers
3 Reviews
5.0/5
Outstanding
Posted on May 23, 2022
I had bit of trouble the first night checking in because I don’t read or speak Chinese that well, and he was so patient and understanding. He also helped me figure out everything regarding COVID testing and health kits in Fuzhou. TLDR; the hotel’s vibes are amazing. the environment/interior design is beautiful. But the best part was the homey feeling with the staff. If any of you decide to stay at this hotel, say hi to Anthony at the front desk for me! He truly was an amazing addition to my trip.
Response from Property: 尊敬的賓客:您好!感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更為您服務的機會
Guest User
Guestroom (2 beds)
Checked in Oct 2022
Other
1 Reviews
5.0/5
Outstanding
Posted on Oct 4, 2022
here is Johnny
Response from Property: 尊敬的賓客:您好!感謝您 5 分的點評哦!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望福州倉山希爾頓惠庭會是您回憶裏最温馨最獨特的那個!常回希爾頓惠庭看看哦,祝:安好!
Guest User
Cozy Queen Room
Checked in Nov 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Nov 23, 2024
This hotel is very cost-effective, and the service is even better. The rooms are thoughtfully arranged on the same floor, and the facilities and equipment are all available. The bed sheets are clean, comfortable, soft, and sanitary. There are also tea and coffee on the table. The 24-hour self-service bar is very unique. The hotel breakfast is quite rich. It is a self-service type with a variety of choices that suit our tastes. It combines Chinese and Western nutrition! There is a free parking lot for us to choose from, which is quite good. I will choose this hotel next time! I will recommend it to my friends!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your affirmation of our service. We are very happy to see your good comments. We will maintain a low-key and humble attitude and continue to provide better services. Providing you with perfect service is the common goal of our hotel partners, and creating a comfortable and relaxing accommodation environment for you is the common mission of our hotel partners. Hilton Garden Inn Fuzhou Cangshan is looking forward to meeting you again and providing you with a more pleasant and beautiful accommodation experience.
Guest User
Cozy Queen Room
Checked in Nov 2024
Business travelers
83 Reviews
5.0/5
Outstanding
Posted on Nov 17, 2024
Back to Fuzhou again, just near the Normal University Cangshan, the room is very good, the service front desk lady is very enthusiastic, welcome fruit is given in the room. It is also convenient to eat. I will come again.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對我們服務的肯定,看到您的好評,我們心裏也是美滋滋的,我們會保持低調謙虛的態度,再接再厲把服務做得更好,為您提供盡善盡美的服務是我們酒店小夥伴共同的目標,為您創造一個舒適安逸的入住環境是我們酒店小夥伴的共同使命。福州倉山希爾頓惠庭期待與您再次相會,為您送上更加愉悦美好的入住體驗。
Feel99_Angela
Guestroom (Double Bed)
Checked in Oct 2024
Family
43 Reviews
4.6/5
Great
Posted on Oct 20, 2024
The hotel is located in the downtown area of the old street, which is a bit noisy and not very good for walking. The breakfast is quite rich and tastes good. The hotel building may be relatively old. The floor of the first room I was given was warped. The air conditioner in the next room was very noisy, so I had to turn on the music to fall asleep.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Hilton Garden Inn Fuzhou Cangshan is located in the central area of Cangshan District, Fuzhou City. The hotel is located in the southern part of Fuzhou City, close to Fuzhou Normal University, Student Street, Yantai Mountain, etc. Surrounding Shanya Group, Xinduhui Shopping Center, and Wanda Shopping Plaza are within easy reach. Thank you very much for choosing to stay in our hotel. It is a pity that I failed to leave you with good memories during this short time together. Thank you for staying and sharing your stay experience in your busy schedule. You can give us feedback on your experience of staying in the hotel. At the same time, we also hope that you can provide us with opinions and suggestions. We humbly accept and correct them. Your opinions are the basis for us to improve our services. The hotel will listen carefully to the voices of every guest, so that every guest who comes to the store can feel the happiness of being at home. We will work hard to make you feel satisfied next time! Sincerely look forward to your next stay!
Lucky li💚
Guestroom (2 beds)
Checked in Oct 2024
Family
22 Reviews
4.7/5
Amazing
Posted on Oct 18, 2024
The hotel is located close to Yantai Mountain Park. It is convenient to take a taxi. The hotel is clean and tidy. The service is very good and polite. The hotel facilities are relatively complete, with a microwave, refrigerator and a small amount of tableware. There is a 24-hour mini bar in the lobby. It is very convenient to get a cup of coffee or hot or ice water before going out.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快!
Guest User
Guestroom (2 beds)
Checked in Oct 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Oct 11, 2024
The staff are all polite and smiling. The self-service laundry room is very convenient. The staff will also clean the washing machine and dryer. The room is also cleaned every day. The breakfast tastes good (even though I stayed for six days, the style is 90% the same every day). ), you can buy some simple water in the lobby, and there is also a tea bar where you can make some coffee/tea yourself.
The disadvantage is that I only used the food delivery robot on the first day. For the next five days, the front desk manually delivered it to the room. Sometimes there were many people ordering takeout, so it took a while. The bedding may need some strong deodorant. Smells like sweat (it feels like the sweat smell is too strong and difficult to remove)
Original TextTranslated by Google
Response from Property: Dear guest, Huiting and our friends are very happy to see your comments. It is an honor that our service has received such a high evaluation from you. We will continue to maintain this enthusiasm and sincere service to our guests. Regarding the robot, I am sorry that the robot can only deliver one takeaway at a time. There are a lot of takeaways during the National Day. In order to allow guests to eat takeaways as soon as possible and not let guests wait too long, fearing that the takeaways will get cold. Our employees deliver them room by room. The hotel's bed sheets and quilt covers are changed for each guest, and the quilts and pillows are also cleaned regularly. Comfortable, quiet, warm and simple accommodation space is the lifestyle that Huiting is committed to creating for you. Where will you be next? After the separation, you must take good care of yourself. On the road of travel, you keep running around, remember us Huiting. Come and see us often, we look forward to your next visit!
Zhuda
Cozy Queen Room
Checked in Oct 2024
Family
51 Reviews
4.6/5
Great
Posted on Oct 6, 2024
The hotel service is good overall, the room is comfortable, the housekeeping service is very good and efficient. The service at the front desk is also good. The room facilities are good, but the floor is very badly damaged.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing to stay at Hilton Garden Inn. Thank you very much for your recognition of us. Your satisfaction is our motivation. We attach great importance to your stay experience. The hotel will report your feedback to the engineering manager as soon as possible, and will handle and improve it as soon as possible. Thank you for your comments. If you have any questions during your stay, you can contact us at any time. The hotel front desk colleagues are dedicated to serving you 24 hours a day. We look forward to your visit again and wish you a happy day! We will continue to work hard to improve the service quality of Hilton Garden Inn. We hope that Hilton Garden Inn can become your friendly partner on your journey. We sincerely invite you to stay again. There are more surprises waiting for you to experience!