Fairfield Inn & Suites Gainesville

Hotel was good, but A/C was not working well in room and didn’t realize it until about 10:30 pm so I tried to diagnose it so we didn’t have to change rooms. We set it on 64 and it was about 71-72 in the room. I did tell staff when we left.

I checked in online before heading to the hotel because I knew we would be arriving late at night. When we get there around 10:30 p.m., there are several people waiting in the lobby. They were waiting because they had just been told that they were overbooked and there were no more rooms. When I was told this, along with the fact that I would not be charged a cancellation fee (?), I was told to go check the hotel next door. They didn’t have anything either. I went back to the hotel and asked about the manager. She said he was on his way there to clean rooms but offered no other information. While I was waiting, at least 3 more families were turned away that had reservations. We were all there for a graduation the next day. It is simple math. Know how many reservations you have and clean the rooms. Do better.

Air conditioning in our room was bad. Its even colder outside our room. We tried to ask for assistance but it didnt help.

Rooms was very clean.Breakfast could have been better. Our stay was for the concert in Athens.

The hotel was really nice and clean. The staff was very friendly and approachable. I would definitely stay there again if ever in that area. I left early with no time for breakfast but others seemed to enjoy it.

The staff was top tier! Despite ********** botching my reservation the ladies that took care of me at the front desk had exceptional customer services! They went above and beyond to make sure I was accommodated even though the issue was completely not on them. I couldn’t have asked for a better check in experience. The hotel was clean and welcoming and I will definitely stay with them again. But will book directly

The room was clean and the staff friendly and helpful. We needed to leave a day early due to illness. We received our refund within a few days. Disappointed with the temperature of the pool. Extremely cold. Staff said there had been issues with the heater. They said it was fixed now.

Staff was friendly and helpful. Room was clean and bed was comfortable. Good breakfast.