Holiday Inn GALVESTON ISLAND by IHG

Booked for my son.

It’s Great

We arrived early from houston and the staff were great and we were able to check in early. We had no fridge in our room but the hotel gave us a complimentary breakfast. The staff were friendly and helpful. Check-out was also a breeze. I highly recommend this hotel. The only issue was that we had to grab an uber to go and eat supper

The staff and hotel were overall exceptional, but I would to highlight some area where improvements is definitely needed. Our room temperature controls, the setting for heating didn’t provide any heat during the course of our stay. We had to request additional blankets. The hotel staff tried to inform me that it really don’t get all that cold in Galveston and that how it setup. Other guest told me that alway didn’t have heat in their room as well. The water had a slow stream from the sink and was not warm or hot. The staff did do they best they could to make us comfortable with the blankets and offered us free breakfast. It was indeed a really nice hotel, but those things that I’ve stated made it impossible to give a better rating and I didn’t expected to be staying in a cold room with bad water pressure.

Room was clean.TV did not work and renote batteries were dead. An employee had to come up and fix it. The phone was messed up too. Otherwise the stay was good. Staff was very helpful.

Room was visibly dirty. Food splatters on the mirror and wall, rusty tub and the decorative throw on the door of bed had hair on it. Was only there for one night before cruise, if I was staying longer I would definitely complained and left.

The hotel was situated in a convenient location. However, the bedding was questionably clean, and the restroom was also not fully clean. The staff was very friendly and efficient.

At first entrance place was cleaned but odor of cleaning products was very strong! I noticed that at check in the other families were offered cookies for their stay but me with my 2 small kids weren’t- also I was the only one in line that had to fill out a vehicle info card. We only stayed one night so it was not bad. Accessibile to nearby attractions like Moody Gardens!