The Ardilaun Hotel Reviews

Response from Property: Dear Rossmorissey12, Thank you for your kind words! We're thrilled to hear you enjoyed the family wedding and found our staff to be fantastic and accommodating. It’s wonderful to know that you felt relaxed during your visit, especially with your 8-week-old. We hope to welcome you back for more special occasions in the future! Le gach dea-ghuí, The Ardilaun Hotel.

Response from Property: Dear DublinGaGa, Thank you for choosing The Ardilaun for your family’s 3-night break and for sharing your feedback. We’re delighted to hear that you had a lovely stay and found our staff to be friendly and helpful, even during a busy period. We appreciate your understanding regarding staffing challenges and are glad that our team managed to ensure a positive experience. We hope to welcome you and your family back soon for another wonderful stay! Le gach dea-ghuí, The Ardilaun Hotel.

Response from Property: Dear jeanjohnc, Thank you for your glowing review! We are absolutely delighted to hear that you enjoyed your stay with us, from the superb service and hospitality to the spacious rooms and delicious food. It’s wonderful to know that our breakfast selection, location, and well-kept gardens contributed to making your stay even more enjoyable. We truly appreciate your kind words and are thrilled that you found your experience to be of great value. We look forward to welcoming you back soon for another wonderful stay! Le gach dea-ghuí, The Ardilaun Hotel.

Response from Property: Dear Passport00569679498, Thank you for taking the time to share your feedback. I want to sincerely apologize for the issues you encountered during your stay. It is disappointing to hear that your experience did not meet the high standards we strive to provide. We understand how frustrating the situation with your luggage and the delay in your meal must have been, and I’m deeply sorry for the inconvenience caused. Your comments regarding the service are being taken very seriously, and I will be addressing this with our team to ensure such lapses do not happen in the future. Regardless of any misunderstandings regarding porter services, your belongings should have been handled with care and consideration. We appreciate your feedback, as it helps us improve. I’m glad to hear that you had a positive experience with our bartender, and I will make sure to pass along your kind words to him. Thank you again for your review, and we hope to have the opportunity to welcome you back in the future to provide a much-improved experience. Le gach dea-ghuí, The Ardilaun Hotel.

Response from Property: Dear Jonathan, Thank you for sharing your feedback following your recent stay with us. We greatly appreciate your candid comments and sincerely apologize for the aspects of your stay that fell short of expectations. I want to assure you that mini fridges are available upon request, and I apologize if this was not communicated to you during your visit. We're sorry to hear about the inconvenience with the bedside arrangements, and we take your comments seriously as we continuously strive to enhance guest comfort. Your feedback regarding the room setup will be reviewed with our team. Regarding breakfast, I apologize for the lack of direction you experienced, and for the quality of certain items not meeting your expectations. We would like to note that eggs can be freshly prepared to order from the kitchen if scrambled eggs are not to your liking, and we are sorry this was not made clearer. On a positive note, we're glad that you found our staff to be excellent throughout your stay, apart from that one breakfast instance. We truly hope you’ll consider giving us another chance in the future, as we would love to provide you with an improved experience. Le gach dea ghuí, The Ardilaun Hotel.

Response from Property: Dear Enda, Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with us. It’s great to know that you enjoyed our Bistro, found it to be of great value, and appreciated the quality of both the food and service. We’re also glad you found our location convenient for exploring Salthill and the city, and that you enjoyed the leisure center and our manicured gardens. Your kind words about our staff mean the world to us, and we’ll be sure to pass along your compliments to the team. We look forward to welcoming you back for another fabulous stay! Le gach dea-ghuí, The Ardilaun Hotel

Response from Property: Dear Geraldine, Thank you for sharing such a heartfelt review of your stay at The Ardilaun Hotel. We’re honored to have been a part of your daughter’s special day and thrilled to hear that everything was perfect. It’s wonderful to know that you found your room spacious, bright, and comfortable, and that our staff made you feel welcome and attended to. Your kind words truly mean a lot to us. We’re delighted that the wedding day went smoothly and that everyone enjoyed our hospitality. Your recommendation, especially for couples seeking a wedding venue in Galway, is greatly appreciated. We hope to have the pleasure of welcoming you back in the future. Thank you once again for your lovely review. Le gach dea-ghuí, The Ardilaun Hotel.

Response from Property: Dear Eimear, Thank you for taking the time to share your detailed feedback. We appreciate your kind words about our friendly and helpful staff, as well as our convenient location and ample parking. We’re sorry to hear that certain aspects of your stay, particularly the food and decor, did not meet your expectations. Your comments about breakfast selection, coffee quality, and the bistro menu are important to us, and we will be reviewing these areas to see how we can improve. We strive to offer a high-quality experience for all our guests, and I apologize for any inconvenience you experienced during your stay. Your feedback helps us understand where we can do better, and we’ll be sure to take your observations into consideration. Thank you again for your review, and we hope to have the opportunity to welcome you back and provide a more satisfying experience in the future. Le dea-ghuí, The Ardilaun Hotel.

Response from Property: Dear Laura, Thank you for sharing your experience with us. We're glad to hear that our front desk team provided a warm welcome and that the accommodations in your room met your needs. I’m sorry to hear that your dining experience didn’t fully meet your expectations. To ensure smooth and efficient service for everyone, especially with larger groups like yours, we offer a set menu. This approach helps us maintain the quality and timing of service, but I understand that it wasn’t what you were hoping for, and I apologize for any disappointment this caused. We will review our policies as we continue to enhance our guest's experiences. We appreciate your feedback on breakfast and the pool as well, and we will look into these areas to improve the experience for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. Le gach dea-ghuí, The Ardilaun Hotel