Anonymous User
July 31, 2021
I checked in with my husband at about eight o’clock in the evening. When I opened the toilet and was ready to use it, I found something on the toilet lid. I called to communicate with the front desk and immediately sent someone up. A waiter from the northeast came and said something. I said there was something dirty on the toilet lid. Help me wipe it, she saw that it was clean and there was nothing, I took a napkin and wiped it to her, she said that her glasses are not good and can’t see clearly, I said that you spray it to disinfect and I wipe it myself, she sprayed it. The agent left... I took a bath and found that the water in the shower room was blocked. I wiped off the shampoo and shower gel, and the water was flowing outside. There was no way but to stop. My husband told the front desk that the shower was blocked. The front desk said Just remove the bathroom floor drain cover. Neither of us can take it out. After asking for help again, the northeast man knocked on the door. I hurried to open the door. She was very upset and said what happened to you? I said that the bathroom floor cannot leak water. The front desk asked us to open the floor drain lid, but we couldn't open it. Please help open it. She said loudly that if you can't open it, I can open it? I said that I need to find a tool to open it, and she said where to find the tool? I said what do you mean by asking me to find tools? Your front desk told me to send someone to deal with it, not I let you come! She left angrily. After a while, she took something like a screwdriver and knocked on the floor drain cover. She was going to go. I said to help clean up the water on the ground. She said that you can’t just use that little water. Wipe it yourself, who asked you to do it? I was on fire all of a sudden, and I asked her if your sewer is blocked. I took a bath in it. Can the water flow out to clean it? If you can't clean it, let your person in charge come over. We are here to stay, not to get angry! She said that it is not her responsibility that the bathroom is blocked, and that the toilet is not cleaned is also the responsibility of the day shift. She was angrily smashed and mopped the floor. My husband just took the mop and said, let's drag it ourselves! I told her whether your responsibility has nothing to do with me. I sent you here after contacting the front desk. If you feel uncomfortable, you can go to your leader if you don't come over! This is the worst hotel I have stayed in, the reception service is good, parking is possible and breakfast, I hope the hotel can realize the importance of service
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