Reviews of Ibis Styles Johor Iskandar Puteri

Response from Property: Dear Ms. Yun Sze,Thank you for sharing your feedback following your stay at ibis Styles Johor Iskandar Puteri. We're glad to hear that all your requests were met and hope you had a comfortable stay with us.Regarding the shampoo and shower gel, we do provide a 3-in-1 eco-friendly formulation that aligns with our sustainability efforts. As for the mineral water, we’ve replaced single-use plastic bottles with a water dispenser known as THE OASIS, available on each floor. This is part of our green initiative to reduce plastic waste while ensuring guests have easy access to clean, filtered water at any time.We truly appreciate your understanding and support for our environmental practices, and we hope to welcome you back again soon.Warm regards,KamalrajGuest Experience Executive

Response from Property: Dear Guest,Thank you for sharing your recent experience with us at ibis Styles Johor Iskandar Puteri. We're pleased to hear that you found the room, cleanliness, facilities, and food to your satisfaction, and it’s wonderful to know your kids especially enjoyed the bunk bed, a favorite among our younger guests!We’re also happy to hear that our Front Desk team left a positive impression with their warm and friendly service. However, we are truly sorry to learn that your experience at the breakfast area did not meet your expectations. Please rest assured that your feedback regarding our F&B service team has been shared with the relevant department for further training and improvement, as we are committed to delivering a consistently welcoming experience to all our guests.With regards to the hotel’s location, we understand that the surrounding area may not have matched your expectations. As it is currently a developing area with nearby industrial hostels, this has been brought to the attention of the Local Council for ongoing improvement. While this may take time, we believe positive changes are on the horizon. In the meantime, guests who prefer more accessible options may find using Grab or driving helpful in reaching nearby malls, shops, and eateries.We truly value your feedback and appreciate your understanding. It helps us continue to improve and serve you better. We hope to have the pleasure of welcoming you and your family again in the future for a more seamless experience.Warm regards,KamalrajGuest Experience Executive

Response from Property: Dear Ms Wong,Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel cosy, with friendly staff and comfortable bedding. We’re glad you also enjoyed our simple and adequate breakfast, as well as the clean sheets.We appreciate your detailed insights regarding the shower water pressure, sink flooding, and the aircon issue in the separate bunkbed room area. Please accept our apologies for the inconvenience these issues may have caused. We will certainly share your comments with the relevant teams to ensure that these concerns are addressed and improvements can be made.While our location may be quieter, we are happy to know that the separate shower and toilet area offered convenience for your group.We truly appreciate your feedback and hope to have the opportunity to welcome you back in the future. Should there be anything we can do to make your next stay even better, please don’t hesitate to let us know.Best regards,Kamal RajGuest Experience Executive

Response from Property: Dear Pxlim,Thank you for your kind words, We’re delighted to hear that you found ibis Styles Johor Iskandar Puteri nice and clean. Your comfort and satisfaction are our top priorities, and we truly appreciate your feedback. We look forward to welcoming you back for another pleasant stay!Best regards,Kamal RajGuest Experience Executive

Response from Property: Dear Ms. Pei Wen,Thank you for choosing ibis Styles Johor Iskandar Puteri for your business trip and for sharing your feedback. I’m glad to hear you found our environment spacious, clean, and comfortable, and that you were satisfied with your stay.We strive to provide a welcoming and relaxing atmosphere for all our guests, whether for business or leisure, and it’s wonderful to know we met your expectations. We look forward to welcoming you back on your next visit.Safe travels and warm regards,KamalrajGuest Experience Executive

Response from Property: Dear Mr. Tan Wei Yi,Thank you for your kind words and for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay at ibis Styles Johor Iskandar Puteri, and that you found our hotel great and clean.It’s also wonderful to know that you enjoyed the freshness and taste of our breakfast offerings. Your compliments mean a lot to our team and serve as motivation to keep delivering great service.We look forward to welcoming you back again soon for another pleasant stay.Warm regards,KamalrajGuest Experience Executive

Response from Property: Dear Yip Chew,Thank you for sharing your feedback. We appreciate you choosing ibis Styles Johor Iskandar Puteri for your business stay. We’re glad to hear that the room met your needs, even though you had a brief stay of just 12 hours.Should you require any further assistance or have specific preferences for your next visit, please feel free to reach out. We would love to welcome you back and make your stay even more comfortable.Wishing you all the best with your business travels, and we hope to see you again soon.Warm regards,KamalrajGuest Experience Executive

Response from Property: Dear Sao F. Ian,Thank you for sharing your thoughts about your stay at ibis Styles Johor Iskandar Puteri. We truly appreciate your candid feedback, as it helps us understand your perspective and improve our offerings.We understand your concerns about the location of the hotel. While we are situated within a developing area, we aim to create a welcoming and comfortable environment for all our guests within the hotel premises. Our location also provides easy access to nearby attractions like LEGOLAND Malaysia, Puteri Harbour, and Johor Bahru city, which are within a short drive. However, we acknowledge that the immediate surroundings might not meet every guest\'s expectations, and we will strive to address this by continuing to enhance the in-house guest experience.Regarding the amenities, we strive to offer practical and comfortable accommodations at an affordable price point. Your feedback about the basic amenities is valuable, and we will review ways to better cater to our guests\' needs.We’re delighted to know that you found the pricing fair and a positive aspect of your stay. Our goal is to always provide value-for-money stays for our guests, and we hope this made your experience more worthwhile.Should you consider staying with us again in the future, we’d love to welcome you back and provide an even better experience. Please don’t hesitate to reach out directly so we can assist in making your next visit more comfortable.Thank you once again for your feedback, and we wish you safe and pleasant travels ahead!Warm regards,Kamal RajGuest Experience Executive

Response from Property: Dear Mr Luqman Sabri,Thank you so much for sharing your wonderful feedback about your recent stay with us at ibis Styles Johor Iskandar Puteri. We are thrilled to hear that you found our hotel to be one of the cleanest and best among similar establishments, and that you appreciated the value we offer.It’s fantastic to know you enjoyed our breakfast services, especially the variety of food options and the dedication of our team. Your kind words about our fast-paced and exceptional waitstaff are truly encouraging.We also appreciate your suggestion regarding additional training for our team. Your insights are valuable, and we are committed to continuous improvement to ensure every guest experience exceeds expectations.We look forward to welcoming you back for another enjoyable and memorable stay in the future!Warm regards,Kamal RajGuest Experience Executive