Iconic Regency Service Residences, managed by Iconic Hotel

The location is great, close to the long-distance bus station, making it convenient to catch buses to Ipoh and Kuala Lumpur. Queensbay Shopping Mall is nearby, offering a wide variety of shopping options. The rooftop pool boasts incredible sea views, with Penang Bridge and the airport visible in the distance. The scenery is absolutely beautiful.

The apartment room is very spacious and located in the same building as the hotel next door. The adjacent Iconic is part of the Marriott chain, and the apartment offers great value for money. The rooftop pool has an excellent view, overlooking two cross-sea bridges. The night view from the room is also very nice. It's very close to the airport, about a 15-20 minute taxi ride. However, the soundproofing of the hotel is quite poor, especially with noise from the main road. I recommend bringing earplugs.

On the last day of our Penang trip, we haphazardly picked a hotel relatively close to the airport to make catching our flight easier. To our surprise, this decision turned out to be a delightful one! The hotel was unexpectedly near Queensbay Mall, allowing us to enjoy another beautiful Penang sunset before we left. In the evening, we took a stroll along the bay, watching the sun slowly dip below the horizon, painting the sky in a gorgeous orange hue. It truly put a romantic end to our trip. Even better, the hotel was also very close to Queensbay Mall, so we popped in for some shopping and left with plenty of goodies – lots of those Penang instant noodles we'd been craving and local chocolates to bring back as souvenirs. Perfect! There were five of us, and we booked a three-bedroom unit, which was incredibly spacious; we never felt cramped at all. However, there were a couple of minor issues with the rooms worth mentioning: First, the ventilation felt a bit inadequate, making the air slightly stuffy. Since we only slept for a short three to four hours before our early flight, it was manageable, but for guests planning a longer stay of several days, it might be uncomfortable. Second, the water heater in one of the bathrooms wasn't working, meaning there was no hot water. This forced all five of us to squeeze into the only shower with hot water, which was definitely inconvenient. I sincerely hope the hotel will improve its regular inspection and maintenance of room facilities, as great amenities are essential for a better guest experience. Overall, for groups like ours who just need a short过渡 and an early flight the next day, the location and space are quite suitable. But if you're planning a longer stay, I'd recommend confirming the condition of the room facilities with the hotel beforehand.

The noise was unbearable, I barely slept a wink all night and woke up with a pounding headache. They used single-pane windows, even though the frames were clearly designed for insulated double-glazing – who does that? Did they really save RM1500 on the whole renovation? Even the steel door had no weatherstripping. No office building would cut corners this badly. The noise was the only real issue; everything else was great, with complete and new facilities.