Merlene Suites at Mansion One Formerly Know As Mansion One Suites

Booked & paid for a studio suite with 2 queen beds but was given a DOWNGRADE instead w 1 single bed & 1 queen bed. This staff's name was a mr.bernard. He gave us a different room & had the gall to lie that all rooms were full & the unit given is by management "allocation". He gave us a run down dirty old suite with stained bedsheets, dirty toilet, tired looking smaller sized old unit with one inaccessible LOCKED room! This is unacceptable! I have a family. Why so risky, is he crazy? Finally, after much wasted time argueing with this very unprofessional untrained lying front counter guy he gave us what was BOOKED & PAID for. I wld NOT recommemd tis place. First & last time here. He managed to spoil my family's otherwise beautiful holiday in Penang.

It's like a full apartment where everything I needed was there. What I like about the facility is the washing machine. As I travel across different cities in Asia, I need my clothes to get washed. I utilize all the equipment like ironing and using the clothesline outside for my wet clothes. I was not expecting a huge guest area, an extra bed, huge fridge, and kitchen utensils which I didn't use. The location was a bit far from the city but nearby the beach and other establishments but it was accessible by bus from the city center. The photos are from a video so it's not that clear but overall it was an amazing stay. Great views during the night. I'm new to no personal contact with the owner checking-in. I'm just anxious if I do something wrong with the check-in and check-out process. There's some tiny bit of smell from the washroom area but it does not affect my stay.