Reviews of OZO George Town Penang

Stayed for four nights. They kindly granted me a complimentary room upgrade upon request from a superior room to a deluxe room at 20th floor which has a good sea view - thank you! My room was new and housekeeping does a great job to keep impeccably clean. They provided free toiletries items like toothbrush, showcap, disposable slippers though I did not use all. There are two bottles of drinking water which are replenished everyday. Parking is free and “advanced” in the sense that it is automated through a car park lift system which you rarely see elsewhere in this country. The lobby is at 20th floor, and there is a restaurant at the 21st floor. The swimming pool is at 22th floor with a gym on the same floor too. Some issues that I encountered or would like to feedback: 1) the holder of the shower head was loose and caused the shower head to push up when water pressure was on and thus not showering the person, and when water was turned off, the shower head dropped to the floor when the water pressure was suddenly gone. Great that they rectified it upon feedback at the reception. 2) the drainage at the washroom basin was not draining well. The facility maintenance could do something about this to improve the experience. 3) I requested for a fruit cutter knife at the reception as I will need to cut some fruits but was rejected, quoting that they do not send cutleries, even though they have a cafe on one floor above, due to “halal” concerns. My question is, then do they allow non Muslims to eat at their cafe since the non Muslims do not have eat all halal food? The reason given is amusing, for such an international hotel brand. 4) they could have done better with their cafe/restaurant with such a great view of the Georgetown - will be happy to see they put in more effort. Nonetheless, I am happy with my stay. Great location, great room and value for money.