Jen Penang Georgetown by Shangri-La
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Jen Penang Georgetown by Shangri-La

Stay at Jen Penang Georgetown by Shangri-La in George Town, a 4-star hotel with 9.1/10 from 1931 reviews. It offers good value with quality service, and prices start from US$90.

Check-In & Check-Out

From 15:00 until 12:00

Nearby Attractions

Komtar: 0.13 km away

Rainbow Skywalk: 0.15 km away

The TOP Penang

Theme Park Penang: 0.13 km away

Amenity Highlights

Leisure: Pool, Massage room, Table tennis room

Pets policy: Pets are not allowed.

Breakfast style: Western,Chinese,Continental,Vegetarian

Food & Drink: Room service, Cafe, Restaurant, Lobby bar

The above hotel prices are based on Trip.com for February 13-February 19.

Jen Penang Georgetown by Shangri-La

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Highlights
Varied breakfast
Free parking
Ideal location
Sparkling clean
Great views
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Amenities
All amenities
Property Description
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I had a wonderful experience at this hotel, as always. It’s conveniently located near George Town.
Surroundings
Airport: Penang International Airport
(18.3 km)
Train: KTM Stesen Bukit Tengah
(22.0 km)
Train: Bukit Tengah
(22.1 km)
Landmarks: Komtar
(130m)
Landmarks: The TOP Penang, Theme Park Penang
(130m)
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9

Club Deluxe Room

1 King bed or 2 Single bed
28m² | Floor: 16-17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bath towels
Visual alarm device
Room Details
Check Availability
7

Executive Suite Twin

2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bath towels
Visual alarm device
Room Details
Check Availability
7

Deluxe King Room

1 King bed
28m² | Floor: 5-15
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Daily housekeeping
Room Details
Check Availability
8

Family Room

1 Sofa bed and 1 King bed
32m² | Floor: 10
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Daily housekeeping
Room Details
Check Availability
8

Deluxe Twin Room

2 Single bed
28m² | Floor: 5-15
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Daily housekeeping
Room Details
Check Availability
9

Executive Suite King

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bath towels
Visual alarm device
Room Details
Check Availability
6

Deluxe Room

1 King bed or 2 Single bed
28m² | Floor: 5-15
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bath towels
Visual alarm device
Room Details
Check Availability
10

Apartment

Bedroom 1:1 King bed ● Living Room:1 Sofa bed
60m² | Floor: 4
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Daily housekeeping
Room Details
Check Availability
7

Club Deluxe King Room

1 King bed
28m² | Floor: 16-17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Daily housekeeping
Room Details
Check Availability
9

Club Family Room

1 King bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bath towels
Visual alarm device
Room Details
Check Availability
9

Club Deluxe Twin Room

2 Single bed
28m² | Floor: 16-17
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bath towels
Visual alarm device
Room Details
Check Availability
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Average for similar properties in George Town
Most Mentioned
Review summary
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Location: The hotel is strategically located in the heart of George Town, offering easy access to shopping malls, local eateries, and major attractions, all within walking distance. It's especially convenient for exploring Penang's street food and cultural sites.(based on 957 reviews)
Z‍H‍8‍8‍8‍8
February 3, 2026
I will stay again and again in Jen. Very good. Room was really superb. The pillow was soft. Nice breakfast menu. The room slippers is comfortable.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 1, 2026
Great stay- clean room, good breakfast and with evening song performance on Saturday. Can check out late too.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 1, 2026
This hotel is located just outside the center of Georgetown, making it very convenient for getting around. There's a shopping mall and supermarket right next door, which is great for dining and shopping. The breakfast selection was extensive, and the service was very well-organized. Our room faced the sea, offering a really nice view. The hotel itself is a bit older, but the facilities are well-maintained, and the room was relatively quiet. We happened to be there during the major Indian festival, Thaipusam, and Magazine Road in front of the hotel was incredibly congested. I'm not sure if it's always like that, but if you're in a hurry, you'll need to call for a taxi at least 15 minutes in advance.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 1, 2026
Excellent hotel that is very well located in Georgetown, within walking distance to many food spots and places of attraction. Room was very clean with plenty of luxurious amenities like bedroom slippers, body lotion and hair conditioner. Staff were all really friendly and even gave us late check out for free. We highly recommend this hotel to everyone visiting Penang and we will definitely be back here to stay whenever we are in the islan
C‍h‍o‍y‍n‍a
January 31, 2026
Great place and superb location next to the bus interchange and two decent malls. Also walking distance to heaps of restaurants & speakeasy bars and yet away from the Armenian crowd. 100% recommend and will return again!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 19, 2026
Hotel reception to restaurant staff are polite and professional. They even what's app me after check in to check how is my stay. Breakfast variety and quality is good. Will come back in future
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 9, 2026
I had a wonderful experience at this hotel, as always. It’s conveniently located near George Town.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 25, 2026
The room was clean and cosy. Staff friendly. Felt so relaxing sitting in the lobby.

Services & Amenities

Restaurant
No additional info available

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, cribs can be added, but extra beds cannot be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 6 years old and under
Extra crib: Free

Breakfast
CuisineWestern, Chinese, Continental, Vegetarian
StyleBuffet
Opening hours[Mon - Sun] 06:30-10:30 Open
AgeFee
Children 1 year old and under
Free
Children 2–11 years old
MYR 37.00 (approx. US$9.48) per person
Children 12–17 years old
MYR 74.00 (approx. US$18.95) per person
Adult
Buffet:MYR 74.00 (approx. US$18.95) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Service animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

  • Cash

Property Description

  • Opened: 1985
  • Renovated: 2017
  • Number of Rooms: 443
Phone:+60-4-2622622
Email:reservations.hjp@hoteljen.com
With a stay at JEN Penang Georgetown by Shangri-La, you'll be centrally located in George Town, steps from 1st Avenue Mall and KOMTAR. This 4-star hotel is 0.6 mi (0.9 km) from Prangin Mall.

Be sure to enjoy recreational amenities, including a 24-hour health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).

Satisfy your appetite for lunch, dinner, or brunch at Cafe Jen, a restaurant which specializes in local and international cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Make yourself at home in one of the 443 air-conditioned rooms featuring LED televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

You might be wondering

What are the check-in and check-out times at Jen Penang Georgetown by Shangri-La?

Check-in time at Jen Penang Georgetown by Shangri-La starts at 15:00, and check-out time is by 12:00.

Does Jen Penang Georgetown by Shangri-La have a pool?

Yes, Jen Penang Georgetown by Shangri-La has a swimming pool for guests.

Are pets allowed at Jen Penang Georgetown by Shangri-La?

No, pets are not allowed at Jen Penang Georgetown by Shangri-La.

Does Jen Penang Georgetown by Shangri-La serve breakfast?

Yes, Jen Penang Georgetown by Shangri-La serves breakfast for guests. Breakfast options include Western, Chinese, Continental, Vegetarian style.

How much does it cost to stay at Jen Penang Georgetown by Shangri-La?

Room prices at Jen Penang Georgetown by Shangri-La vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.

How to get to Jen Penang Georgetown by Shangri-La from the nearest airport?

The nearest airport is Penang International Airport, located about 24 mins from hotel by car (18.3 km) away.

What’s the cancellation policy at Jen Penang Georgetown by Shangri-La?

The cancellation policy at Jen Penang Georgetown by Shangri-La depends on your room type and booking terms.

Does Jen Penang Georgetown by Shangri-La offer airport transfers?

Yes, Jen Penang Georgetown by Shangri-La provides airport transfers for guests. We suggest calling ahead to confirm availability, pricing, and scheduling.

About This Property

Nearest AirportPenang Intl. Airport
Distance to Airport18.3KM
Nearest Train StationKTM Stesen Bukit Tengah
Distance to Train Station21.97KM
Average Price FromUSD159
Hotel Star Rating4
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