The owner of the Stayla by Top Key management is not friendly and helpful. Can't negotiate or help me at all. I paid RM 450 for a single room with 3 beds. This is super expensive. My advice is Beware of "Stayla by Top Key management" I call up to them for help but in vain. All they said is you make the booking and nothing they can do. They not even try. I'm not going for a refund or cancellation, but to change bigger room. They said very clear " You made the reservation and nothing can be help". I'm very disappointed, I don't mind paying more because of holidays. Penang is a good place but we're very unhappy with the way of this management handling my case. Total irritation by the way she speaks. She sounds like it is my own stupidity making expensive small room booking. Please take my advice, don't deal with Stayla by Top Key management. They are irresponsible.