Candlewood Suites Georgetown

There was no parking. The beds were extremely hard and there was dirt and garbage under the beds one of the lights didn't work

Everything was excellent. Renovations have been excellent. Room was beautiful. Highly recommend this hotel

Room that was initially given was no longer in service and was not suitable for occupants so family members had to relocate to another

The hotel was full of bikers from the Bandito Biker Gang. There were at least 50 motorcycles parked all around the hotel. Late every night these bikers would party all night in the parking lot below our room. Lots of drinking smoking pot and yelling going on. The worst part was they would start up their very loud motorcycles (several at a time) and bitterly shake the hotel with the rumble and loud noise. I have never seen any hotel allow this sort of thing to go on. We stayed at this hotel 3 nights, and it only got worse each night.

Room is clean, had cooktop & basic plates, utensils, knife, etc. Lobby is clean. Front desk staff lady is super friendly.

The receptionist at night was really nice. She attended us well and greeted us as we entered the hotel.

I had to walk all around the hotel from the back where I had to park my car as the card reader did not work on the back door. The hotel is undergoing some updates so that should be fixed.

We were satisfied as the property met our expectations. The staff was friendly and met all our requests.

When I arrived at the property the staff was super nice and welcoming. Upon entering I noticed it was under construction. There were signs saying they were improving the facility etc. When we got to our room, it was dirty. The toilet seat was broken off. The bedding was dirty. The bathroom was clearly not clean. There were hairs all over the place. There was a stain in the tub that looked to be soap residue. I called to report the toilet seat and bedding. Was brought new bedding but asked to put the dirty bedding in a baggy. I didn’t really want to touch it. I was told a work order was turned in for the toilet seat. A couple of hours later we still didn’t have a toilet seat and called back. Was then informed that the maintenance person was out due to the flu so it would not be fixed. Was offered at that point to love rooms but we were honestly too tired from traveling at that point to move. Had we been told that initially, we’d have definitely moved. It was just very frustrating all the way around. I wished I’d booked through the hotel directly so that I could get a refund. Will not ever be staying in a Candlewood Suites again.