Heirloom Hotels - the House of Edward

Lovely old building. Yes, stairs are original and steep but not a problem. Front view is of square used for parking - shame but didnt spend time looking out of the window. Great place to stay

I did what they asked to check in. The QR code did not work. The contact number did not answer. Took my money no stay.

This place is much better suited for a couple wanting a minimalist room, but not well-suited for a solo traveler. A little unsettling both from the area and the lack of other staff/service onsite

The location is great, but the room was disappointing. With no on site management. We had to ask for coffee and hand soap after we checked in. The advertised laundry room was full of garbage and had mouse droppings on the stairs down. They cleaned it up after we mentioned it but the room still smelled of trash.

The room had some small problems with cleanliness. The sheet on the bed had some marks, there was dust in the floor and the shower was not super clean. The location was great but for the price, a cleaner room was desired.

This apartment is in a superb location to explore the beautiful city of Ghent. The bed is very large, there’s a small courtyard, and a good shower. It would benefit from more attention to details - the tv isn’t tuned, there were no tea towels, soap dispensers were empty and coffee pods were already used. It could do with a little bit of an upgrade in the bathroom. All that said, it’s still a very nice place to stay. There was a problem receiving the keyless code to get in - be warned: check you have them well before arriving, and do tell Hotels customer care to send the email in their system. I hadn’t received the hotel provider’s email, but the Hotels system had it. All’s well that ends well, and I would highly recommend this place.

Our stay was not very good at the House of Edward. First, we received no codes to enter the property, and had to call 3 times to get through to someone. Once we finally reached a real person, they did send us the codes, but it took well over an hour to sort it out. The room had some nice features -- including a nice outdoor terrace, and a large comfortable bed, but it was not that clean. And, the kitchen lacked basic items such as dish towels, paper towels and a sponge. And, the shampoo dispenser in the shower was completely gone, and the conditioner dispenser was empty and didn't work anyway! We could hear people going up and down the stairs until at least 4am. And, there was a mouse that scampered across the floor when I turned on the light. Also, on *******, it states there is "parking available." What that translates into is a parking lot in front of the hotel that requires you pay every 5 hours outside the hours of 11pm and 9am. We were about 30 minutes late when we went to dinner, and ended up with a 40E ticket! And, if you have one of the upper floors, make sure you know there is no lift/elevator -- and the stairs are quite steep and narrow. I'd never stay here again -- I'd opt to book the Ghent River Hotel, right across the square.

Narrow, steep, winding staircase - very difficult to lug suitcases up to the room (we are over 75 years old!) top floor hand railing a bit loose which added to the risk. I dropped something under the bed and in retrieving it, found that the floor under the bed had not been swept (or maybe never was).

The location was great and the beds absolutely amazing! For that we would definitely stay again. The studio was light and spacious, could do with a more thorough clean (behind the tv!) and the kitchen amenities could be improved (we had 2 bowls, no plates, no kettle, no bin) Overall a good place and will be back. Thanks.