Reviews of Marc Hotel Gili Trawangan

Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback with us. We truly appreciate your honest review, as it helps us understand where we need to improve.We’re glad to know that you found our location convenient, being close to the dock and within easy walking distance to many attractions. However, we are sincerely sorry to hear that your overall stay did not meet your expectations.Regarding the room, we understand that our semi-basement rooms may not be suitable for all guests, especially for those who prefer natural sunlight. We regret that we were unable to accommodate your room change request at the time due to high occupancy. Your feedback has been noted, and we will do our best to communicate room characteristics more clearly in the future.We are also very concerned to hear about the cleanliness issues you experienced. This is certainly not the standard we aim to provide. Please be assured that we have shared your comments with our housekeeping team for immediate review and additional training to ensure better attention to detail moving forward.We also apologize for the inconvenience caused by the shower setup and the connectivity issues. As an island destination, signal strength can vary in certain areas, but we understand how important this is and will continue to look into improvements where possible.Regarding bicycle rental, we appreciate your feedback. Pricing may vary depending on quality, maintenance, and service, but we will review this to ensure it remains competitive and fair for our guests.Your experience does not reflect the level of comfort and service we strive to deliver, and we truly regret that we fell short during your stay. We hope you might give us another opportunity in the future to provide you with a much better experience.Warm regards,Marc Hotel Gili Trawangan

Response from Property: Dear Merve,Thank you very much for your lovely review and for sharing your experience with us 😊We’re truly happy to hear that you enjoyed our strategic location near the port and found it convenient to explore the island. It’s also wonderful to know that our team could assist you with your snorkeling tour and make your stay more enjoyable — your kind words mean a lot to us.We’re glad you appreciated the bike rental option as well, as it’s one of the best ways to discover Gili Trawangan at your own pace.It was a pleasure having you with us, and we hope to welcome you back again for another great stay in the future.Warm regards,Marc Hotel Gili Trawangan Team

Response from Property: Dear Hannah,Thank you so much for your outstanding 10/10 review. We truly appreciate you taking the time to share your experience with us.We’re delighted to know that you enjoyed our convenient location close to the pier, making your arrival and departure easier. It’s also wonderful to hear that our friendly team made a positive impression — your kind words mean a lot to all of us.We’re glad you found the hotel clean and comfortable, and that you enjoyed the breakfast as well. We continuously strive to maintain high standards in cleanliness, service, and overall guest experience, so your feedback is very encouraging.We hope to have the pleasure of welcoming you back again for another relaxing stay in Gili Trawangan.Warm regards,Marc Hotel Gili Trawangan Team

Response from Property: Dear Valued Guest,Warm greetings from Marc Hotel Gili Trawangan 🌴Thank you so much for your outstanding review and for sharing your beautiful photos with us. We are truly happy to know that you enjoyed our convenient location right by the pier, making it easy to explore the food spots, entertainment, and activities around the island.It is also wonderful to hear that you found the hotel clean and tidy, and that our team made a positive impression with their enthusiasm and politeness. Your kind words mean a lot to us and will certainly motivate our staff to continue delivering heartfelt service to every guest.We truly appreciate your recommendation and are honored that you would choose to stay with us again when visiting Gili Trawangan. We look forward to welcoming you back for another memorable island experience.Warm regards,Marc Hotel Gili Trawangan

Response from Property: Dear Guest,Thank you for your wonderful review! We’re thrilled to hear you enjoyed our central location near the port and the lively atmosphere around the hotel. It’s fantastic to know you loved our breakfast, room cleanliness, and design—your kind words mean a lot to our team!We look forward to welcoming you back to Marc Hotel Gili Trawangan for another memorable stay.Warm regards,Marc Hotel Gili Trawangan

Response from Property: Dear Guest,Thank you for your kind words! We’re delighted to hear you enjoyed our restaurant and found the poolside location convenient. ✨We look forward to welcoming you back to Marc Hotel Gili Trawangan!Warm regards,Marc Hotel Gili Trawangan

Response from Property: Dear Guest,Thank you for sharing your experience. We sincerely apologize for the issues you encountered with your first rooms. Please know that we take matters like this very seriously. Our housekeeping and maintenance teams follow strict procedures to ensure rooms are clean and safe, and we immediately addressed the situation by moving you to a properly inspected third room.We understand that this experience may have caused frustration, and we truly appreciate your patience and understanding. Your feedback will help us further improve our room inspection and cleaning processes to prevent similar issues in the future.We hope to have the opportunity to provide you with a flawless stay on your next visit to Marc Hotel Gili Trawangan.Warm regards,Marc Hotel Gili Trawangan

Response from Property: Dear Matilda,Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced regarding your booking and the information about the pool maintenance. We truly regret if our response through WhatsApp did not reach you properly or was delayed, especially while you were traveling.Regarding the pool renovation, we would like to clarify that the hotel always prepares maintenance in advance to keep the facilities in good condition. However, during busy periods on the island, it is sometimes not possible to fully close operations, so we try to find alternative solutions while the work is being completed. We understand that this situation may have affected your decision, and we are sorry for the frustration it caused.We appreciate your feedback as it helps us improve our communication and service, and we hope to have another opportunity to welcome you in the future with a better experience.Warm regards,Marc Hotel Gili Trawangan

Response from Property: Dear Valued Guest,Thank you so much for your outstanding 10/10 review!We’re truly happy to know that Marc Hotel has become your favorite place to stay in Gili Trawangan.Your kind words about our team, the cleanliness of the rooms, the pleasant scent, and our breakfast mean a lot to us. Knowing that our staff helped make your stay memorable is the biggest reward for all of us.It’s also wonderful to hear that you appreciate our location close to the water—being near the sea is definitely one of the special charms of staying with us.We can’t wait to welcome you back on your next trip to Gili. Marc Hotel will always be happy to be your home away from home 🤍Warm regards,Marc Hotel Gili Trawangan

Response from Property: Dear Guest,Thank you for your wonderful feedback! We’re glad you enjoyed our rooms, our staff, and the live music—our team will be thrilled to hear your kind words about the band.We appreciate your comment regarding the views and hope to continue improving the experience for all our guests. We look forward to welcoming you back to Marc Hotel Gili Trawangan!Warm regards,Marc Hotel Gili Trawangan

Response from Property: Dear Guest,Thank you for your lovely feedback! We’re thrilled to hear you enjoyed our central location near the harbor, shops, and nightlife, and that our staff made you feel welcome. It’s wonderful to know you had a great time at our New Year’s dinner and party!We look forward to welcoming you back to Marc Hotel Gili Trawangan for another memorable stay.Warm regards,Marc Hotel Gili Trawangan

Response from Property: Dear Guest,Thank you for sharing your feedback! We’re glad you enjoyed your stay and our breakfast. We apologize for the misunderstanding regarding the main course—our policy is to prepare one main course per guest to ensure it’s served fresh, while other items on the buffet are available for refills.We appreciate your understanding and hope to welcome you back to Marc Hotel Gili Trawangan for another enjoyable stay!Warm regards,Marc Hotel Gili Trawangan