GoGlasgow Urban Hotel

Location only good thing about the hotel Freezing cold Windows were open, no fans/ac oil heater that took 2hours to hear up

We stayed at GoGlasgow Urban Hotel from the 6th to 9th July 23. When we turned up at the hotel we had a nice welcome by reception. She was really welcoming. We turned up half hour earlier than we said which was fine as our room was ready. We entered our room n was like it's OK. We noticed you hang your clothes over the kettle and cups which is weird, some of the hangers weren't the best with clothes falling off them. My partner noticed stains on the floor at the bottom and sides of the bed. Looked like sick or dog pee that had been left. She also noticed stains on the wall and bed. That first night when we go back to the hotel I went to put the TV on to which we found this also didn't work. We told reception the next day, which they said thanks for letting us know we'll get that sorted. They may do bit the 3 nights we were there they didn't sort it at all. The mattress was one of the worse we've ever slept on. We had two beds in our room. The double was dreadful so uncomfortable. I tried the single bed which was better but still not the best. Definitely need replacing. The bathroom was nice and clean which was nice though. We had breakfast in with our deal. The breakfast was fine what you would expect from a hotel breakfast. A couple of not so great things about the dinning were, the glasses weren't the cleanest. Looked like they hadn't cleaned the dishwasher properly so was leaving stains on the glasses or they were being put in with pots that hadn't been washed down before hand. Also the first morning there was gone off milk out for your tea or coffee. Just horrible. The last night my partner went down as we had no toilet roll left which she was told I don't know where they're kept so you can have this. Which was like a cheap roll of paper with paint or blood on it. Hoping it was paint. I wouldn't stay here again and wouldn't advise anyone else to until, they Improved a lot. Around the hotel is a little run down but very quiet which is nice. Easy to get to two of the Subways with only a 8 /9 minutes walk to ever which was great.

This hotel is closed but did not tell us albeit we had a booking of three rooms for two nights and only found out today, the booking was for 26-28 August and it was only an email with the wrong information that alerted us to phone. The staff have been given notice but the guests due to arrive have not been notified.

Horrible expérience I have paid full fare, and got tiny room with single person bed. Furthermore breakfast was à shame. Indeed i went there, and breakfast room was overcrowded with a bus of very noisy and rude tourists. To the extent that I could not find a table where to seat. Empty and set , which rude people claimed to be there booked by tour operator!!! Therefore after 10 minutes useless trial, i gave my plate to one of these rude people, and left hôtel. Hotel staff were totally unable to arrange anything. One of my worst expérience over the last 25 years. Pity for your hôtel. Make sure individual gestion not to suffer same aventure. We do not deserve such. Rgds P bugault

I would not recommend this hotel! Check-in was unbearably slow with only one person on reception whose customer service skills where dire. First room (4) was dirty, cobwebs above the bed, stain curtains, dirty shower! i complained and the guy on reception was shocked to say the least, then gave me another room (114) which was still occupied! Again completely shocked as his computer system told him it was clean!!! Third room (223) was adequate, mattresses in all rooms were dire, could feel every spring, i actually ended up sleeping on the duvet from the single bed underneath! The bedding is cheap and flimsy pillows, from George at Asda! The third room still has stained curtains and stains on the carpet but for 2 nights I made do. Restaurant was not great either, had mega on the first night in the restaurant and was given a basic limited menu, with 3 starters, 4 mains, 2 of which had ran out! My order was forgotten about, enquired where my email was after 55 min wait, no apology. All in all not a good experience and would not recommend.

Fantastic customer service from Courtney at the reception couldn’t have asked for a better experience. Room was held to a very high standard and definetly met the expectations, will one hundred percent be booking again.