OYO Onslow Guesthouse

I didn`t actually go as they cancelled my booking on the day i was going to arrive which is both very inconvenient and stressful and i then had to spend an extra £80 on another hotel which was much further than i wanted to travel. So i would not recommend at all.

Absolutely shocking - Felt unsafe and deeply dissatisfied. Firstly, other guests were locked out of their rooms, leaving their dogs trapped inside (continuously barking). Despite their attempts to contact reception for assistance, there was no staff present in the building, and we were informed it would take an unreasonable two hours for help to arrive. The dogs' distress was evident as they barked incessantly, and other guests even tried to kick the door down to reach them, resulting in chaotic scenes of shouting and frustration. Throughout the night, we were constantly disturbed by guests knocking on our door (Room 3, next to reception), seeking our help to resolve the situation despite us being fellow guests rather than staff members. This made it incredibly difficult to get any sleep, and the overall atmosphere was chaotic and disarrayed. Additionally, I was alarmed to discover that some guests could access rooms that were not theirs by using key cards obtained from behind the reception desk (as there were no staff present!!), which raised serious concerns about the security of the premises. The next morning, when I voiced my concerns to Thomas at reception, the situation worsened when he called Tony (the owner). Tony's response was shockingly disrespectful, dismissing my complaints and even resorting to name-calling. Despite my calm demeanour, he raised his voice and denied the absence of staff on the premises, despite us calling the reception & mobile number and waiting alongside other guests for help. It felt incredibly unfair that disruptive guests causing chaos were not charged for the room, yet I was denied a refund for the appalling experience. Overall, my £70 for the night was a complete waste, as I endured a sleepless night and encountered appalling customer service. I would strongly advise against staying at this B&B, as it was a dreadful experience I would not wish upon anyone.

This is a great wee guest house not fancy just a great place to sleep after a days shopping in Glasgow. The manager is helpful and chatty makes a great breakfast too. The rooms are basic but clean beds are comfy too. Great value for money . I'd stay here again.