Royal Chambers Serviced Apartments

Paid an advance security deposit of £250 and wouldn’t refund it over what they claimed was smoking evidence in the apartment. The evidence they provided is in the pictures below. There was no damage and we cleaned and tidied the apartment before we left. The pizza box in one of the pics below is in a rubbish bag where we put it with any other rubbish we found. The cigarette box was left by one of my friends. So basically kept our 250 sterling over nothing. Warning to other travellers- don’t pay anything in advance or they will find a reason to keep it!!

I have mixed feelings about my stay at the Royal Chambers. I saw the management did try, but unfortunately, they didn’t try hard enough. We booked two apartments for 10 days in Glasgow. On the second evening, my daughter reported that water was leaking from the light fitting of her bedroom onto her bed and she had to sleep on the sofa. Her clothing and belongings were splashed and soiled with brown water from the leak. Firstly, there is no out of hours emergency contact information in the apartment. The apartments are managed off sight by an absentee third party. All that I was able to do was send an email and hope that someone answered it in the morning. Any guest who has a problem are on their own, don’t expect help until the next day! I would submit that this is extremely bad practice. The office managing the property only commutate through email during office hours, I asked a member of staff to contact me to discuss the water leak, but all I got was an email offering to change the water soiled linen on the bed. I don’t think this email considered the gravity of the situation. There was no acknowledgement or apology that my daughter had to sleep on a sofa. The offer to change bedding suggested that my daughter was supposed to remain in a room with the potentially leaking roof dripping out of a light fitting. I am very annoyed that my daughter had to go through this and the way that it was handled by the management. Nobody from their office had the courtesy to speak to me directly and sort out our issues. I replied to the email from the management company. This email outlined what action I expected their company to take. They responded to me by telling me to stop emailing them; that they were working to fix the issue. I did not like the tone of this email. The management then agreed to move my daughters to another apartment at 12 noon. We were in Glasgow sightseeing, we had to return to the building to move apartments. This took up more time away from our holiday. There was still no apology form the management company. Secondly, while the two apartments that my daughters stayed in were well appointed, our apartment was more like a shabby, tired, student let than a luxury holiday apartment. The wooden floors were badly damaged. The cushion floor in the bathroom was discoloured, water damage and it was lifting. The doors in the kitchen cupboards were hanging off. The sofa was beat out and ripped. There was a large clump of hair laying in our bedroom, demonstrating that it was not cleaned properly. There was no door handle on our bedroom door. The lock was broken on the bathroom door and sticking. There was also water damage in the public spaces of the building. Thirdly, the rooms in our apartment were overlooked by a massive multi-storey car park .We had to keep the curtains closed to stop drivers looking into our rooms. The Royal Hospital is situated beside the apartment; we heard sirens all night and the noisy hum of the hospital’s air-conditio

Great Great location and great apartment lots of room and the apartment had everything you need for an enjoyable break away

Another lovely weekend at this lovely pit stop. Modern and cozy - checked all our boxes and we slept like a log on the super comfy bed. Location was perfect - only a few minutes walk in to the busy Merchant city - easy to find nice bars and restaurants and no need for a taxi back - easy walk back to the Royal. Thanks to the lovely host - couldn’t do enough for us.

Had a great experience, very safe.

Lovely clean apartment a short walk from the city. Spotlessly clean, comfy beds and amazing customer service. Lovely cafe downstairs with a warm welcome and excellent cakes. Apartment has everything you need for a comfortable stay. Would definitely return