Ibis Styles Properties in Glasgow

My stay with the ibis hotel was somewhat mixed with both positive and negative. On a positive, the accessible room that I had booked was of a good size and the main bedroom area was clean. The staff on arrival were helpful and provided me with all necessary information upon check in. Sadly, I was disappointed when ordering from the hotel resturant. My son wanted a pizza and the menu provided a list of three types. When ordering, I was told that there was only one type which wasn’t listed on the menu. I found the food to be of substandard which is disappointing given the price. Equally on check out, I advised that the bathroom had a build up of dirt and hair around the shower tray. I was told “apologises, this is a housekeeping issue”. I voiced my disappointment regarding the food to just be told “sorry”. Lastly I expressed my disappointment that I was charged £12.99 per person for a breakfast buffet. I felt this was a bit steep considering my under 5 ate half a croissant. The front desk only advised that usually they did not charge for under 5’s and would need to take this up with the app I booked to is stay through. No solution or refund were offered.

Ibis Styles Glasgow Central is a good location to stay should you intend to layover in Glasgow. It's about 10 minutes walking distance from Glasgow Central Station and within 15 minutes from fast food eateries and shopping places. Rooms are clean and basic amenities are provided for. Breakfast is good and incorporates a mix of international and English cuisines. HOWEVER, I have had a bad experience regarding a certain payment. I booked this hotel via Trip.com and have prepaid for my stay. When I checked in on 17/7, I was told by the receptionist of that day that my card details were needed. I was assured that there would be no deduction performed and that the details were only required should there be incurred damages in my room during the stay. Yet, on the same day evening, I received a notification that 143 pounds had been deducted. I questioned the receptionist of that day and was reassured, and I quote: ”There was this transaction made to confirm that your card is not a dunce and is payable.” The next day, before checking out, I reconfirmed with the receptionist of that day (18/7) if the money would be refunded to me. After checking on their end, they said that the money will be refunded. This morning (19/7), I have just received another notification that the status of the 143-pounds transaction has changed from pending to approved. I am disappointed and upset regarding this, and I would like to urge future travellers to be wary of this incident.