Andris Liepiņš
My experience with the Hampton Inn Miami Dadeland was an absolute disaster and a prime example of a hotel prioritizing rigid policy over basic human courtesy and customer retention. I strongly urge anyone considering this hotel to think twice before booking.
We originally booked a stay for October 25th–27th back in April. Unfortunately, due to a last-minute flight cancellation, our travel plans shifted to Orlando, making the Miami reservation obsolete—three months before the date. While I understood that the booking was technically non-refundable, the hotel refused to offer any flexibility, even with ample notice.
The true problem, however, lies in their shocking customer service. Desperate not to waste the money, we found a friend who was willing to take over the non-refundable reservation. I attempted repeatedly to contact the property to simply change the name on the existing, paid-for booking. I received absolutely no response to my requests.
When my friend arrived at the Hampton Inn Miami Dadeland on the day of the reservation, he was predictably and callously turned away because the name on the booking did not match his ID.
This entire episode demonstrates a hotel that is only interested in collecting your money and then closing the door. They had zero interest in helping a paying customer mitigate a travel issue, even when it required a simple administrative change that would have cost them nothing. Their refusal to simply update the guest name on a fully paid, non-refundable reservation is an appalling display of bad faith.
Conclusion: If you value flexibility, communication, or basic assistance when travel issues arise, do not book here. Their unwillingness to help, even when the money was already collected, is a shocking indicator that if you run into any issue, you will be left completely unsupported. Stay away from this establishment.
