We have now visited SWELL for the past 3 years post Christmas to have family celebrations. The previous two times have been without fault however this year the same couldnt be said. After check in we found that the room had not been cleaned, food left in the fridge and cupboard, kitchen dirty, laundry dirty it went on. After advising reception we were told if we wanted to leave we could if not the cleaning would occur following day. Whilst the cleaning was achieved it was to say the least mediocre. We were put up in the residences this stay and whilst we thought this was and upgrade given the Garage for 2 cars, better pool unfortunately the experience was dampened by the residents hatred of hotel guests. Will we be staying for 2025? Big NO from us.