Decent Stay but Some Service Gaps
Breakfast was definitely the highlight with a great variety and really friendly staff in both the breakfast area and housekeeping. The room had a Smart TV, microwave, and a cold mini bar, which were nice little perks.
Reception, on the other hand, was disappointing. I asked if things would be closed for Victoria Day and was told she didn’t even know it was a holiday. She just said it’s best to Google it. There were a couple of bottles of water at the front desk, but she took them away right in front of me. When I asked, she said there’s no bottled water available in the room or the hotel.
Coffee machine in the room without the bottle feels off.
My room keys didn’t work after check-in, so I went back immediately. She asked for my room number, last name, and how many nights I was staying, then fixed the keys without much of an apology. As I’m writing this, I get the sense she might just be stretched thin. Still, it stood out, especially since even the pre-check-in messages felt a bit robotic and off.
The hotel is pet-friendly, which is great, but the soundproofing isn’t the best. I could hear dogs barking.
I didn’t have a view, but by the looks of it, most rooms probably don’t. However everywhere outside the hotel mostly does so it is unfortunate.
All in all, it was an okay stay. Not bad, but with the high room rates and glowing reviews, It should’ve been better however other hotels in the area have lower ratings so I dare not try
