Pinea Hotel Resort & Spa

We were very disappointed with our trip to Albania. The hotel is not a 5-star hotel, and not all the reception staff speak English, which is the bare minimum for a hotel claiming to be 5 stars. The staff in general are unpleasant, except for two or three people in the restaurant, the cleaning staff, and the towel dispensers. Those at the cocktail bar are incredibly rude. The "all-inclusive" package is a joke; it's just beer, raki, and cognac (these last two being digestifs, by the way). We travel quite a bit, and we've never encountered this problem with all-inclusive packages. The cocktails are expensive, and the prices seem to be from last year. The beach is dirty, with lots of cigarette butts in the sand, and the pile of seaweed dumped haphazardly on the beach with a tractor—they had to move all the sun loungers to get it back on the beach, even though it was crowded—is simply unacceptable! No afternoon snacks; our teenagers were disappointed, and it was the first time we'd ever seen this in an all-inclusive resort. The restaurant always served the same thing, and nothing was hot or cold, always lukewarm. There were lots of young children doing whatever they wanted, with parents playing loud cartoons for their toddlers in the restaurant. The clientele was disrespectful and behaved like they were in a bad mood. The spa had no staff, and children were playing ball or with large inflatable rings in the spa pool—unheard of! There were lifeguard chairs on the beach, but no lifeguards? In short, nothing was right. This was our first and last time in Albania. Our advice: bring in managers from Spanish chains to teach the staff how to work and respect tourists, because this is just amateurish! The photos online don't represent reality, for example, Ksamil and the hand and the beaches in general, because when you're waist-deep in the sea, you can't see your feet right at the edge of the beach. The only positive point: the bedding; we slept well.

En tant que cliente régulière du restaurant Pinea, je n’ai pas pu m’empêcher de remarquer les changements positifs lors de ma dernière visite, notamment au niveau de la carte et avec l’arrivée du nouveau chef. Toutes mes félicitations à l’équipe ! La salade était tout simplement un véritable paradis en bouche ! Une magnifique harmonie de saveurs que j’ai absolument adorée. Le service était également excellent, notamment grâce à l’une des serveuses, qui a contribué à rendre cette expérience encore plus agréable. J’espère sincèrement que Pinea saura maintenir cette qualité culinaire même en dehors de la saison estivale, car c’est justement la constance qui fait la réputation des grandes adresses. Bravo à toute l’équipe et continuez ainsi ! ✨