Goma Serena Hotel
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Goma Serena Hotel

Experience Goma Serena Hotel, a 4-star hotel in Goma. It holds a rating of 8.3/10 from 7 reviews, combining quality and value, with rates starting at US$238.

Check-In & Check-Out

From 12:30 until 11:00

Nearby Attractions

Shia Mosque

Goma: 0.34 km away

Paroisse Saint Esprit: 0.84 km away

CBCA Goma-Ville Church: 0.57 km away

Amenity Highlights

Leisure: Pool, Manicures, Gym

Pets policy: Pets are not allowed.

Food & Drink: Restaurant, Bar, Lobby bar

The above hotel prices are based on Trip.com for March 13-March 19.

Goma Serena Hotel

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Highlights
Airport pick-up available
Free parking
Lots to do
Amenities
All amenities
Property Description
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Nice place to stay in Goma
Surroundings
Airport: Goma International Airport
(5.7 km)
Landmarks: Shia Mosque, Goma
(340m)
Landmarks: CBCA Goma-Ville Church
(570m)
Landmarks: Paroisse Saint Esprit
(840m)
Landmarks: Nyama Boxing Promotion
(900m)
Landmarks: Rond-Point Mamadou-Ndala
(980m)
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6

Executive Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Balcony
Room Details
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1

Twin Deluxe Room

2 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Balcony
Room Details
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6

Superior Deluxe Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Balcony
Room Details
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5

Junior Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Lake view
Room Details
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4

King Deluxe Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Lake view
Room Details
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Average for similar properties in Goma
Reviews frequently mention
Review summary
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Location: Situated in North Kivu, Goma City, with stunning views of Lake Kivu, the hotel offers a picturesque setting that guests have repeatedly praised, making it a desirable destination for holidaymakers and those seeking a serene environment.
B‍A‍H‍A‍T‍I‍ ‍H‍E‍R‍I
January 27, 2026
Nice place to stay in Goma
Q‍i‍n‍g‍e‍r‍y‍u‍h‍u‍a‍z‍i
October 5, 2024
The best hotel in Goma, the service is impeccable, there is a restaurant opposite which is also delicious, the price is a bit high but it is relatively safe.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 29, 2024
Excellent hotel by Lake Kivu. Has a great outdoor sitting area served by the restaurant. Reasonably priced restaurant but with limited menu. Courteous staff, although service can be at an easy pace. The swimming pool is a wonderful place to lounge around. Actual artworks are displayed in the lobby/reception area with price tags and are available for sale.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 29, 2024
You make the world a nicer place - a combination of your staff’s generosity, spotless environment, finger-licking good food, well trained waiters and not forgetting the professionalism of the reception team. The Hotel is just the Goldilocks in Goma. Everything was JUST RIGHT. Visited almost 95% of your place and everywhere was to perfection – from the rooms, gym, sauna, steam bath, swimming pool, the restaurant, the resting places facing the Lake Kivu, not forgetting the club. Maybe just the business club which was a little small.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 29, 2024
This is by far the best Hotel in North Kivu, Goma City, Democratic Republic Of Congo. The hospitality is a true 5 star, the scenery, meals and the overall location, overlooking the famous Lake Kivu. I really enjoyed my stay over the festivities in 2021. They have wonderful packages to suit everyone. Thinking about a holiday destination, try out Goma Serena Hotel.☺️
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 9, 2023
I'm a regular customer of the Serena and I've been satisfied until now. It was my first time at the Spa and it will be my last. First of all, I made an appointment for a pedicure and manicure, but obviously it hadn't been noted down anywhere and it took them 45 mn to find someone to perform. Then the person giving me the manicure hurt my finger, which bled profusely. We stopped the procedure, but I was still required to pay for it. Having expressed my astonishment, I was still required to pay half, which I did. This spa should be avoided
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 30, 2023
Really bad experience .. changed rooms twice first my room water system failed as shower and bath tub had only very very hot water. Second room television screen was blank. Restaurant experience 5/10. Cut fruits are not fresh. Not worth anyone's money at all. Better off paying for a regular hotel than an expensive 5 star hotel with poor services.

Services & Amenities

Rumoka Restaurant
Style: Buffet

Property Policies

Check-in and Check-out Times
Check-in: After 12:30
Check-out: 10:00–11:00

Front desk hours: 24/7

Child policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Pets
Pets are not allowed

Property Description

  • Opened: 2021
  • Number of Rooms: 109
Phone:+243-813701000
Email:goma@serenahotels.com
Goma Serena Hotel is located in Goma and just a few kilometers away from the attractions of the town. Nearby attractions are Signers Goma (3.5 km), Rubavu Artificial Forest (6.5 km), king charmant (7 km), Musee de Goma/Goma (8.5 km), THEBOSS Fx (9 km), Nengo Mountain (10.5 km), Nyamyumba Hot Springs (14 km) and MUJA (15 km). The nearest airport in Goma Serena Hotel (6 km) at Goma International Airport.

You might be wondering

What are the check-in and check-out times at Goma Serena Hotel?

Check-in time at Goma Serena Hotel starts at 12:30, and check-out time is by 11:00.

Does Goma Serena Hotel have a pool?

Yes, Goma Serena Hotel has a swimming pool for guests.

Are pets allowed at Goma Serena Hotel?

No, pets are not allowed at Goma Serena Hotel.

Does Goma Serena Hotel serve breakfast?

No, Goma Serena Hotel does not provide breakfast.

How much does it cost to stay at Goma Serena Hotel?

Room prices at Goma Serena Hotel vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.

How to get to Goma Serena Hotel from the nearest airport?

The nearest airport is Goma International Airport, located about 15 mins from hotel by car (5.7 km) away.

What’s the cancellation policy at Goma Serena Hotel?

The cancellation policy at Goma Serena Hotel depends on your room type and booking terms.

Does Goma Serena Hotel offer airport transfers?

Yes, Goma Serena Hotel offers Airport pick-up service, Airport drop-off service for guests. We recommend contact ahead to confirm availability and pricing.

About This Property

Nearest AirportGoma International Airport
Distance to Airport5.68KM
Average Price FromUSD290
Hotel Star Rating4
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