Tru by Hilton Goodlettsville Nashville

Outstanding room and service We left around 9AM Drove back to Indiana around 6pm, we realized we left a Gold Necklace in our bathroom. We contacted the Hotel. They not only located the necklace, but they are shipping back to us overnight!

Honestly super in love with TRU by Hilton, I’ve stayed in a few TRU hotels and they where all clean and has friendly staff, for now on, I and my family will loyal to this brand of hotels super consistent when it comes to beds and cleanliness!

I’m always amazed how comfortable the rooms are at a Tru. Spacious with lot of walking space in the room and less worry of stubbing toes in the dark. The platform bed and mattress I consider most comfortable along with the room color decor. Very easy on the eyes.

The carts for transporting luggage are not easy to maneuver when loaded. AC in our room didn’t work well and made clicking noises the entire night. There was a leak in the ceiling right outside our room with a bucket in the hallway. When we asked for additional pillows, staff said they can only give 2 even though hotel was not busy and parking lot empty. Half the outlets and lights in the room didn’t work. Definitely not worth a $200 stay. Breakfast was good, though and most staff friendly.

Overall, the place was nice, but the light switch situation in the rooms doesn’t make sense at all. Bedside lamps should be controlled at the bedside. Also, the water pressure in the showers was garbage.

The fan in the bathroom was extremely noisy and there was no button to turn it off. The noise was loud enough that we could hear it in the room even after closing the bathroom door.

The room was NOT clean when we checked in. The floor had not been swept and there was hair on the walls of the shower. We had to ask for towels everyday. The housekeeping staff was non-English speaking and had trouble understanding our requests. The front desk staff were courteous and accommodating. The water was turned off the last day of our stay and made it inconvenient to say the least. For a newer hotel, there were still things that could have been better.

The room was clean, the staff was excellent! I had an issue with my reservations but the staff made sure I was taken care of. There was a variety of options for breakfast.