Staff was great. They had a breakfast that was filling. The main thing I want to tell you is that I booked a balloon trip online. It was 3 times more expensive than booking through the hotel. Even just random ballon bookings discovered through walking the streets, were actually much cheaper to book and around 100 euros. So with that being said, stay here and they will assist in booking the balloon flight for you. Also know the ballon ride pickup is at 4 am. The hotel was very big and had many areas to relax. The view from this hotel was great for seeing the balloons too. The walk into town from the hotel is long walk, and down hill. We left after checkout to explore, and stored our luggage. We took a taxi back. I believe it was Rose taxi. The taxi company was also great and accommodating. Took us to get luggage, and then to mall. And picked us up and took us to airport. So all in all, it was a great stay that started with this hotel.