Divan Cave House

The staff was exceptionally helpful and friendly, and we truly enjoyed the beautiful cave room and terrace. We also appreciated the location, which offered plenty of nearby restaurants while remaining pleasantly quiet.

The hotel has a nice location if you drive the car they have parking too. But will have to walk up hill if you don't drive . They have good buffet breakfast and very friendly and good service. Sometimes you also can see the ballon in early morning from the windows . Some cats around also cute . 

We had a wonderful stay at this hotel! The room was spacious, clean, and equipped with everything we needed. The rooftop is a lovely place to relax, with an amazing view of the hot air balloons and the beautiful surrounding landscape. The staff were always friendly, welcoming, and happy to help with any questions. The breakfasts were delicious, and overall we had a fantastic experience.

Hotel is top of the hill and has as great views to see the Goreme city. We can see the Hot Balloons come up and going down from the hotel

One of the best hotels I’ve stayed at. Breakfast was just brilliant. Staff are so kind and friendly. Really helpful. If I ever come back to Goreme - this is where I will stay.

We booked 3 rooms for a group of 7 people. The air conditioner in one room was not working. When contacted, the staff who was first sent to check, insisted the AC was working and then said it was not the hotel’s problem. This was surprising and disappointing from a pure service perspective given the high reviews this property has across several booking platform. The lady in charge of the evening shift eventually agreed the AC was not working and gave us a basket of fruit as an apology but they were not able to fix the issue until the next day and provided some pedestal fans overnight. They again provided more fruit and bottled water the next morning before we left for our day tour as another apology. However the service (especially the initial reaction by the staff) and amenity scores are heavily impacted by this experience. Another issue was a slight leak from the bathtub in our room which ended up making half the floor wet afterwards every time someone took a shower. This again has resulted in a lower cleanliness and amenity score. The hotel were able to accommodate our request to have rooms on the ground level to avoid too much climbing up and down stairs (we had members of our party who had slight mobility issues) - which was a positive, however, these rooms overlooked the road which the hotel straddles and so fairly loud traffic can be be heard throughout the day and also very early in the morning (3:30am) from those leaving for their hot air balloon trips. The rooms don’t seem to have much sound proofing. Note: this is magnified by the fact that this road is at the top of a hill so motorists have to gun their engines to get to the top making the noise louder. These few issues overshadowed what was otherwise a decent experience. The breakfast buffet is great with a wide variety of options - service was great at the buffet. The rooftop terrace where you can sit and relax and watch the hot air balloons fly overhead early in the morning is another highlight.