The hotel staff here are a total disaster and definitely to be avoided. We checked in late at night and were greeted with terrible, long faces. We were told the Wi-Fi password wouldn't be available until tomorrow morning, but the truth was the Wi-Fi was broken. There was zero mobile service in the room, and even cellular data wouldn't work. We booked for three people with two beds, and when we asked at check-in if an extra bed was possible, the front desk claimed there were three beds. But when we got to the room, that wasn't the case. We then asked for an extra blanket, only to be told that since there were only two beds, they couldn't provide three blankets—which made no sense since they had just insisted there were three beds! On top of that, they couldn't speak English, basically telling us, "You guys are saying so much, I don't understand anything," and "It's so late, where am I supposed to find staff to add a bed for you?" The customer service attitude was truly appalling. However, the bright spots were that booking hot air balloon rides through them was cheap, and the shuttle bus made us the first to be dropped off and the last to be picked up, which saved a lot of time.
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