I had booked a queen bed, but the room I was given had one double and one single. So I went down to the front desk to ask if the room had been switched. The male manager said there were no queen bed rooms available, but when I showed him Trip.com, he just said "Ah..." and pointed to another female manager, saying, "Look at this." That was the first time I felt annoyed.
Then, when I explained the situation to the female manager, she claimed they upgraded us just so the two of us could stay comfortably. However, she responded in a threatening tone, asking, "Why? Do you want me to change the room back to a single bed?" I insisted I wanted to know the reason for the upgrade, but she just repeated the same thing over and over without explaining the reason, asking, "Do you want me to change it back to the original?" So, I ended up just using the upgraded room... haha.
It was really unpleasant. I was just asking for the reason, but I was dumbfounded that they were arguing about why I should change it back to the original. If it was an upgrade, they could have just told me at check-in, right? The facilities were good, but the staff ruined my mood.
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