Plitvice Holiday Resort

We stayed at Plitvice Holiday Resort for a family holiday with three young children and unfortunately left very disappointed. We specifically booked this resort because of the family facilities and pool area, which looked beautiful online and were a major factor in justifying the high nightly price we paid (£285 per night). Before arrival we received notice of construction works, but were reassured that all facilities would remain open. On arrival, however, the resort felt heavily affected by ongoing building work and parts of the pool area/access were closed off. The overall atmosphere was very different from what had been advertised and from what we expected for a relaxing family stay. The resort later stated the pool was technically open via another entrance, but this was not made clear to us at the time and the overall experience did not reflect the premium family resort we believed we had booked. We also dispute the statement that guests were offered the opportunity to modify or cancel bookings after receiving the construction email, as this option was not provided in the communication we received. Because the facilities and environment were not as expected for travelling with young children, we decided to shorten our stay and leave early. Most disappointing of all was the dismissive and defensive response we received when raising our concerns afterwards. Rather than acknowledging the genuine impact the construction and disruption had on our family holiday, our complaint was largely met with technicalities and contradictions. Sadly, we do not feel the experience matched either the price paid or the expectations created before arrival.

A wonderful resort with a serene and inviting atmosphere. The rooms were comfortable and well-appointed, and the staff were friendly and attentive.

Everything was nice. We were greeted by clean towels and clean bed linen. It was quiet enough to sleep at night. Everything is close at hand, both the market and the restaurant. The whole resort is beautiful and filled with a park for children to play, table tennis and a path for walking, who likes it!

An extremely poor experience! I was unable to use the accommodation due to a serious health issue, yet they still charged the full amount. They didn’t even offer the option of rescheduling, which would have been the minimum gesture of understanding. It was especially unprofessional that I didn’t receive the invoice for more than a month after my card was charged. Hospitality should at least imply basic flexibility and fairness toward guests, not cold and inconsiderate charging without providing any service. Later, I also found out that their prices are extremely high and the place offers very poor value for money. It’s absolutely not worth staying there even for a single night. I have no intention of ever staying at this property again.