Alan
September 29, 2025
Our room was clean and comfortable, however there were a lot of areas that seem to have been neglected:
* The first thing we noticed, coming in with a load of baggage, was that the automatic door opener (both inside and outside) didn't work.
* The bathroom was in pretty poor shape - shower head separated from the wall; running rust coming from the bathtub water spout; caulking around the tub was badly deteriorated.
* The closet door wouldn't close all the way.
* Weather stripping on the outside window was coming loose from the window.
* The second floor ice machine was inoperative.
* The Guest Directory stated that there was free laundry on the second and third floors. It was not free. $1.25 each for both a load of wash and dry, however, the washing machine on the second floor was out-of-order, so we had to go to the third floor to wash, and to discover that the third floor dryer was out-of-order, so it was back to the second floor, where the dryer did work.
Granted, this hotel is not a plus or a premier, but still BW is a brand that you expect to be a bit above very basic. The next time we are in Graham, TX we will undoubtedly checking other hotel brands.
