Reviews of Grand Bay Suites

Having read some of the reviews I was a bit nervous about staying here. We lowered our expectations and were actually pleasantly surprised. Yes, the complex and the rooms are in need of some TLC and doesn’t really look like the official photos any more, word of caution, TUI are still marketing this as a 4 star complex, if you go expecting that you will be disappointed. But the apartment was roomy and met our needs. There were things like some black mild patches in a couple of spots on the ceiling, but it did not affect us so we weren’t worried. There are some stray dogs living close by but they aren’t dangerous and there are dogs all over the island unfortunately so that could be a problem wherever you stay. I also saw people comment on the noise from the local nightclub, but we didn’t notice it and had no issues. We found the complex peaceful and friendly and we will hopefully return.

Just returned from this property! We stayed from the 26th Jan, and lasted two nights of a one week booking. Unless you like cockroaches, prepared to accept staying in a property which is tired and run down, and poorly maintained, avoid at all costs. We booked for a week, and had to leave after the second night as previously mentioned. The pictures are out of date, and probably taken using a magic wand! Because it doesn’t look like that now. Four cockroaches, cooker only had one ring working, toilet seat broken, very flimsy. Couldn’t open the shower door because it was catching on the floor, bed was extremely uncomfortable, quilt not big enough for the bed, so constantly fighting for cover. Only 3 coat hangers to start with, also the window in the bathroom was broken, so you couldn’t close it to stop insects coming in. The air conditioning leaked water onto the floor, the lounge furniture had rips in it, basically need I say more!! I contacted my agent to request a refund once arrived home, but basically the hotel denied there was any problem, and actually blamed me for the toilet seat!! With reference to the 4 cockroaches, they replied by saying they offered me bug spray, which they did. That was just in 48hrs. We was on a ground floor apartment, they offered a replacement, but accepted that we’d had enough, and needed to move on. The only positive thing I can say about this property is the staff, with the exception of the day manager who just sat around all day on his phone. Especially the guy who booked us in on the day we arrived, only to find out he was the maintenance guy on a following day, he was very helpful. When we left, the manager was really only concerned about what review we would leave. Fortunately we have stayed in Mauritius a number of times, and was able to find new accommodation pretty quickly. We booked through Agoda, no help or support at all. You decide if you want to take a chance!

Here’s a refined version of your review: Our experience at this accommodation was extremely disappointing. The apartment furniture was in poor condition, and there were ants everywhere, even on the bed. The kettle and microwave & dished in the cupboard were dirty, and the air conditioners leaked into the wardrobe. On top of that, there were cockroaches, and the shower head was heavily covered in limescale. Some of my travel companions faced similar issues in their units. Their stoves didn’t work, and alarmingly, worms were coming out of the bathroom basin at 1 of the unit’s. The WiFi was only available at reception, not in the rooms. We had initially booked and paid for 11 nights but left after just one due to the unacceptable conditions, we were not refunded for the remaining nights or even partially compensated. I strongly advise avoiding this accommodation.

The staff were all very polite, friendly and helpful! The apartment was clean and well equipped and the bed was huge! Lovely pool and surrounding gardens that were all well maintained. The birds were beautiful and visited us a breakfast time! Saturday nights were lively due to a nearby nightclub but that added excitement to our visit! The bus stop was nearby for visiting other areas and bus fares very cheap! The supermarket next door was well stocked, good for food, sweets and insect repellent! Thank you Ram and all the staff for welcoming us, offering advice on trips and making our stay memorable! We loved the whole Mauritian experience even though the mosquitos loved us too!

We had great fun at the Hotel 🥰 Great customer service from Christabelle, Julietta & Patrick Amazing ambiance 😊 Nice swimming pool 💯 Husband birthday celebration 🥳🥳🥳 & Thank you Chef for the nice & yummy cake 🎂🥰🥰🥰 We recommend 😇😇

We stayed at Grand Bay Suites in December for a week. From the welcome and the check in and everything in between, it was a pleasure. The rooms were very spacious and clean and well fitted for our self catering stay. The rooms were serviced everyday and was a pleasure coming back to after a long day out. The only issue, and this was a problem, is that you cannot get Wi-Fi in the rooms. You have to be on the balcony in order to connect. With the heat and humidity in Mauritius in December, this is a real problem with all the insects. The resort definitely needs to upgrade their Wi-Fi. The staff were always very friendly and very accommodating. I wouldn't hesitate to return for another holiday

The place is located near the beach the service from the staff was excellent. Mr Ram the manager was very friendly and helpful. The room was really good it was nice and clean and I would recommend that you consider trying this place out.

Well situated in Grand Baie, close to la Cuvette public beach and to convince store (next door). Bus stop just outside and Pereberre is 2 minutes ride. We stayed here several times, in 2013, 2017 and 2022. Staff friendly. However during our last visit we noticed the place needs a serious refurbishment both inside the rooms and outside in the garden. Until then we will stay elsewhere.

Please check out other reviews to see we always leave a honest opinion We had looked at these first but then decided to book 6 nights in a different apartment. After staying the first night in other place which wasn’t suitable we took the decision to leave there and book these instead. Best decision we made. Had early check in and upon arrival around 10-30 our room was ready on the ground floor. WOW !!! Beautifully minimalistic and spotless and well laid out: full kitchen including large fridge freezer and full cooker. Island with bar stools, living room, large bedroom and bathroom. Bedroom led out to patio with chairs and a table. Bed was huge !!! Only issue we had was with safe but this was resolved. Staff were lovely and friendly. There is also washing facilities there around the back. It’s right next door to a good supermarket, with bus stops on opposite sides of road also for ease. two beach’s within a 5-6 min walk and a lovely pub called the tavern approx 30 seconds away. The centre of grand baie is approx 5-10 min walk and very easy to do. Would definitely recommend and wouldn’t hesitate to stay there again

Was at grand baie suites with whole family.had a very good stay.hospitality excellent.rooms clean.nice service.air con room.hot and cold water.room cleaning done everyday.swimming pool clean.separate swimming pool for kids.mr ram a real gentleman.always ready to help.always available.i highly recommend grand baie suites.

The best experience.very nice and clean location.room service very good.air con room.hot and cold water available at all time.swimming pool very good.separate pool for children.mr ram very nice person

Highly recommended place for relaxing and holidaying . Good location with amenities close-by. Clean, airconditioned and cozy appartement. Fully equipped and functional kitchen. Hot and cold water available at all times. The best part remains the big swimming pool with a small one attached for kids. The host Mr Ram is always available to help. Wonderful and memorable experience with family and kids. Will definitely visit again.!

Very good experience. Rooms clean with air con. Free WiFi. Nice swimming pool. Mr ram very nice person, always helpful. Hospitality very good. Cool atmosphere. Quality time with whole family. Everybody enjoyed a lot.

We really enjoyed our stay here. The apartment was beautiful , large, clean and had everything you needed. The manager Rhan was so helpful as we’d only booked one night last minute but managed to fit us in for 4 days which was perfect. The pool was lovely and the maid