MainStay Suites Appleton Airport - Fox River Mall Area

When we arrived and entered the facility we noticed the dirt on floors, ledges, etc. overall appearance. We have stayed there each year before about the past 3 years and never noticed this. When we entered our room 110, walked in and noticed immediately the carpet was dirty, bugs in corners, not vacuumed, leaves on the floor, lighting was dusty, mirrors wear smeared, bedding was stained and looked like never changed. we then went to the desk and requested a new room due to the condition, we then were given room 111, when we entered the room there was dust on furniture, we noticed dead bugs in corners, window ledges, floors, cobwebs hanging from the ceiling and corners, showers were never cleaned, toilet had urine on them. being the last room available like this we had gone up to the front desk, a young blond lady was working, gave us a attitude, we asked for a vacuum and Swiffer's and cleaners so we could clean the room. the lady could not find anything but a vacuum so we used towels to knock down the cobwebs and vacuum what we could up as the vacuum was plugged and filthy. the room was not stocked with coffee or condiments, so we had to ask for them, in turn the lady didn't know what kind of coffee maker we had and had trouble getting us some coffee. we also only had 1 roll toilet paper per bathroom, (4 ladies staying there) we requested more and were given one more roll then told it was all they had as the supply hasn't come in yet and the hotel was out. So, we ended up buying some from a Kwik trip down the road to use for ourselves. We did let the front desk everything that had happened. I did email Marriot several times with no response and finally had to call them to get some kind of resolution. The refunded us 1 night. each day we had to clean our own room and get our own new towels and at that point with the staff giving us dirty looks we just did the cleaning ourselves and bought our own supplies. I feel that this is and was the worst stay that we had encountered at this facility and was given the attitude that no one really cared. I have never had to clean my own Hotel room and ask for supplies and then be told the hotel was out of supplies. Yes we could have left and gone elsewhere but we were already checked in and to find another place to stay in the area we were at would have been a nightmare, as one of the girls has high anxiety and this put her into one of her anxiety issues, and another one of them could not sleep or eat as the fear of what would be caught or bitten by a bug. I was treating my employees to a weekend away and told them how nice the hotel is that we were going to stay at until we arrived and had these issues. I feel that something else should be done to accommodate me at the issues we had. we did also take pictures. There was one lady when we first checked in who was the nicest and most accommodating, but we felt very uncomfortable by the body language, looks at attitudes we were given by the other employees there. The employees were not very friendly except the one and we were afraid to ask them for anything, We the consumer pay their wage and in today's world it is not taught to employees about that. I should not have expected to be treated with such disrespect and having to endure all that we did for our stay. I await a reply from someone and if none given via email or phone call (262) 565-7683 then I will assume that writing this just does not make corporate aware of the problems. Thank you Katherine Holsclaw Owner Sisters Cleaning (262)565-7683

It's an old property and furniture in the room as well as hallway was not very well maintained. But staff was friendly and helpful. The room was clean but bathtub and shelves near wash basin were not well cleaned.

This is a former Marriott property, and has really nice room design, even though some of it is a bit worn, dated, or tired. I was never willing to pay the rate when it was a Marriott, so this is a good compromise. Everything was good, nothing was actually terrible, and the price was good. Will stay again.

We appreciated being able to check in late to our room. There's ample & free parking. The residence was quiet. We stayed in a suite. We didn't appreciate the hair in the bathroom shower. The living room couch had multiple stains on the cushions & the desk chair cushion was also not clean. The small kitchen area had minimal house ware items, and was minus dish towels and soap for the dishwasher. The well used kitchen sponge we threw away. There's not regular housekeeping, unless one requests their room needs attention. The morning breakfast was a disappointment with not much to offer, so we went out for breakfast. During our stay we saw only one staff person, who was pleasant and helpful with our questions and requests. We were wondering if she was the only one on staff.

This is my favorite place to stay. Affordable, clean, good breakfast, staff is very friendly. My room was dated with bad carpet , but they said they will be remodeling. Highly recommend.

Room was ok. Carpet was older and torn and taped at bathroom entrance. Good location. Shower water pressure was great. Bed was nice. I would stay again.

My stay was great at this hotel. Friendly and responsive staff. Breakfast was good and seating was very nice. Room and common areas were clean. Happy with my experience at this hotel.

Room had awesome floor plan, spacious, comfortable and felt like a one bdrm apartment. Kitchen well stocked with basic flatware and utensils. It seemed clean, but because the room and everything in was kinda dated it was hard to tell. Room just felt worn and tired, giving impression that it wasn't super duper clean, yet I found nothing disgusting in the room. Bed & pillows Excellent! Next time I'm in the area I'll probably check out some other hotels, I would go back here but won't be my first choice. Staff was nice, just overall worn and a little dated. Price was excellent so clearly they know where they stand in the market.

Got the family suite to use for my daughters bday with a couple friends. Room was wonderful and clean! Staff was excellent. Pool was a little small, but the kids had a blast. Breakfast was also wonderful!