Staff not friendly at all seemed bothered with guests. The pool never had any towels and there were always minors unattended for hours that the staff did nothing about. The kids were playing with the life saving board and ring and destroying pool noodles. The TV never worked as they have direct tv and the doesn’t work in snow in Michigan. The room keys stopped working daily and I would need to continue to get new keys made (yes I kept away from my cell phone). They need to upgrade where your phone can be used as a key. Vending machine was broke on my floor. House keeping came and “cleaned” didn’t leave any toilet paper, towels, or bath amenities which should be checked. I left for half a day and came back to find the hotel staff had shut off my keys and given my room to another guest even tho I had 2 more nights booked and paid for??!? Then she “kicked “ the lady out of my room and told me I could have it but it wasn’t cleaned after a stranger was in my room and then she told me I needed to use the same key this stranger had because she couldn’t get me another made? Highly sketch I think it was the lady’s friend she was trying to give a free room to thinking I checked out early. Never going back and contacting corporate as this was the worst hotel experience I ever had.