Guest User
February 27, 2023
Stay away!! Far far away!!! ! I’m a heavy traveler, spending lots of time in hotels worldwide. This hotel is by far one of the worst I’ve encountered. We came on a very hot day, an hour after the booking was made. The lady at the front desk wanted to shake my hand and I politely refused . who shakes hands with strangers after Covid? I’ve been in several hotels in New Zealand, no one ever asked to shake my hand. I then found out the room was boiling and has no AC. I told another man at the reception we can’t stay in a hot boiling room facing the sun, and he was very rude, stating that I will be fully charged even though I never used the room even for a second, and the booking was just made. He started arguing with me aggressively. I left the premises. I then got a call from Alan, the hotel manager. There were some chocolates in the room and he blamed me for leaving, refusing to pay yet “stealing” them (!!!!!!). Of course I never touched the chocolates. I was shocked! This was such and embarrassment - not for me, but for the hotel manager. He said he doesn’t believe me when I say I never took them (“Who took them if not you?”, he said to me). As if it wasn’t enough, he also accused me of being rude for refusing to shake his employee’s hand! After a while Alan called back and admitted the chocolates were not “stolen” (Oh thank you Mr. hotel manager detective). He “apologized”, yet insisted on charging me in full for the room. He only agreed to refund me (though I was never supposed to be charged to begin with) if I commit in writing not to write a bad review. Guess what my answer was? Since the booking was made via ***********, they opened an investigation against the hotel for trying to manipulate my review, which is a serious violation of their TOS with *********** I never encountered such a behavior, such rudeness and disrespect. Shame on them! If it wasn’t so sad it would have been funny.