Guangzhou Tianhe TaiKoo Hui James Joyce ELITE Hotel

We would like to especially commend staff member 小林 at the front desk. On our checkout day during heavy rain, he provided truly excellent customer service. He not only proactively helped us load our luggage but also reassured us about the traffic conditions. Throughout our stay, he was consistently helpful, quick to respond to our inquiries, and went above and beyond to make our time in Guangzhou comfortable. His guest-first attitude was exceptional and greatly appreciated. Please recognize his outstanding contribution. Thank you

Surrounding: Hotel lift lobby is shared with mall with plenty of food choices of cafes, Miniso, Luckin coffee, McDonald's and supermarket. Mall also link directly to the metro station. Location is about 15mins from Guangzhou Dong railway station and 50mins from Baoyun airport. Room and staff: Rooms are all high floors from 25 and above. Comfortable for us. Staffs were all very polite and friendly to greet us everytime. Reception took the extra mile to help us call the courier and check the cctv when one of our parcels was shown delivered status when it couldn't be found at the counter.

Everything is so positive about this hotel. Location and service provided is at the highest level. So near the the metro station (Gang Ding) and is conveniently located within the shopping district. You will enjoy the easy accessibility to the shopping centre located just beside the hotel. The only point you will like to take note will be the food choices of the hotel might not be so great. But anyway, you can always order food and they will deliver right outside your room. Overall a very pleasant stay. And yes, if you have toddlers, you have to book their family room.

The room is super nice and clean . Strongly recommend to stay in . Super nice experience .

nice hotels connected to metro n mall the gate to the mall open between 10am to 10pm very convenient n friendly staff too :)

Good location! There is adidas outlet shop in the mall beside the hotel! Also 10mins ride away from Grandview mall. Complimentary artisan coffee x1 per day everyday from 830am to 8pm by the cafe operating downstairs. Very pretty hotel lobby and very helpful counter staff esp on our last day, initiated to check with us if our Didi car type is suitable with all our big baggage and luggages and helped all the way to ensure all our stuff are loaded up to Didi and easing our vending machine purchase for the lemon packet drink that we included as photo in this review while waiting for Didi. The male staff didn't even ask us to give good review or mention his name. He did all these out of his own good service attitude. If the hotel management see this message, please help us to check for his name and thank him. We boarded the didi around 10.45pm on 1 may. This is so different from our experience in Chongqing and Chengdu area and we are very pleased. Initially our midnight check into this hotel around 3am on 29 April was not so pleasant as the counter staff didn't explain to us in detail during our check in on our complimentary items hence our first impression for this hotel was so bad. This male staff that helps with our departure from this hotel really changed the whole experience to a very good and memorable one. So I am really thankful and will recommend this hotel to others