W Guangzhou Service Apartment

My stay was a little underwhelming. Having been in several W hotels around the world the W Serviced Apartments Guangzhou was surely beautifully designed but already a little tired. The first apartment allocated had to be changed as it smelled like a fungus caused by water infiltration. Almost couldn’t breathe. Shower and kitchen was not in good shape. Internet didn’t work properly, Woobar in the lobby of the hotel was disrupted by ongoing renovation work even at 11 pm at night which could have been planned better by the management. None of the employess noticed this prior to us telling them. They came with heavy machinery making extreme noise whilst guests trying to have a luxury bar experience at luxury price tags. Considering the 5star lifestyle positioning of the brand I was rather disappointed. Nevertheless the front office team of the Apartment side, Kevin, Winnie, Sandie and Abby were real sweethearts and did their utmost to accommodate any need. 🙏 Overall Inwouod recommend to review their preventive maintenance schedule and to train the team on identifying and handling critical situations before they escalate and result in complaints and disappointment. All the best.

It’s been an amazing experience hosting clients here during the Canton Fair! The front desk ladies Winnie and Sunny are incredibly warm and thoughtful. Special thanks to Kevin for luggage service, and the uncle who delivered takeaways upstairs. We held six meetings in two days, and all our clients were full of praise. The place is upscale, elegant and perfect for business receptions! 广交会期间在这里会客，非常好的一次体验！前台小姐姐Winnie和Sunny非常热情周到，尤其感谢行李小哥哥Kevin和送外卖上楼的啊叔，两天六个meeting, 所有客户赞不绝口，高端大气上档次！

Everything about our stay was excellent. The service was outstanding, the facilities were modern and comfortable, and both the check‑in and check‑out processes were smooth and efficient. The location is also perfect, making it easy to get around the city. Overall, we had an amazing experience and would definitely stay here again.

The team at W Serviced apartments were fantastic. Despite us not speaking Cantonese/mandarin well, they were very accomodating to us and incredibly friendly. The apartment was clean and well maintained with beautiful city views. W 服务式公寓的团队非常棒。 尽管我们粤语/普通话不太好，但他们非常热情周到，而且极其友好。 公寓干净整洁，维护良好，还能欣赏到美丽的城市景观。