I rarely actively review hotels, but this time I really have to complain:
1. As soon as I entered the room, the floor near the entrance was completely wet, and I almost slipped, as shown in the first picture. I don't understand why the floor was still so wet when I checked in past 8 PM. Was it just cleaned? I can't comprehend it.
2. After entering the room, the key card was already inserted, but the air conditioning wasn't on. The AC panel showed the room temperature at 28°C and it was incredibly humid, which was very uncomfortable. However, I can understand that the hotel might not pre-cool rooms for guests, and Guangzhou's climate is what it is. I immediately set the AC to 20°C with maximum fan speed. Yet, after waiting a few minutes, there was no movement from the AC. I travel frequently and stay in hotels often, and I've encountered AC units that take a while to start after being turned on, so I waited. After 20 minutes, still no change. I called the front desk, and they said they needed to activate it from their end. At that point, I was speechless. After the front desk activated it, the fan speed was barely noticeable, and the room temperature never dropped. I double-checked that the fan speed was at its highest setting, but after another ten-odd minutes, it was still just a faint breeze. I called the front desk again, and they said they would adjust the fan speed for me. So, I have to ask, what's the point of having a central AC control panel in the room if guests can't operate it and all control is at the front desk? This is the first time I've encountered a hotel like this.
I gave the service four stars because later, when I found the room too cold but couldn't adjust the temperature or fan speed from the panel, the front desk attendant patiently helped me adjust the temperature via message. The environment gets four stars for the decent river view from the floor-to-ceiling window. However, the facilities and hygiene are truly not commendable 🙏
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