Heng Tong Hotel

Reviews of Heng Tong Hotel

Heng Tong Hotel

No.15 Shima Street, Tianhe District, Guangzhou, Guangdong, ChinaSee Hotel Details
Heng Tong Hotel
Heng Tong HotelHeng Tong HotelHeng Tong Hotel
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1 night

Guest Reviews

8.4/10
525 Reviews
Verified reviews
Location8.2
Amenities8.2
Service8.8
Cleanliness8.4
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All reviews(525)
Positive reviews(482)
Reviews with photos/video(123)
Classy environment(19)
Easy to get around(18)
Great location(17)
Great value for money(16)
Friendly front desk staff(15)
Average sound insulation(11)
Large rooms(7)
Stayed multiple times(3)
Negative reviews(43)
Anonymous User
Single Room
Stay Date Feb 2025
Solo travelers
12 Reviews
4.0/10
Posted on Mar 17, 2025
not clean.. even when i ask to clean.. still have garbage the bed not change no water to drink it is suitable for limited budget.
Response from Property: We are very sorry to give you a bad stay experience. If you have any questions, please contact our front desk as soon as possible and we will actively deal with it. All Hengtong employees wish you good health and smooth work.
Guest User
Standard Double Room
Stay Date Apr 2025
Solo travelers
5 Reviews
3.0/10
Posted on May 6, 2025
Shocked by the overall, located at quite a secluded alley and
Response from Property: Dear customer, I am very sorry to give you a bad stay experience. Our hotel facilities are complete, including air conditioning, TV, WiFi, and hair dryers! We will immediately feedback your valuable suggestions to our manager for processing. I believe you will have a better stay experience next time. All Hengtong employees wish you good health and smooth work.
MAAK
Standard Double Room
Stay Date Dec 2024
Travel with friends
16 Reviews
10.0/10
Outstanding
Posted on Jan 30, 2025
The building is old but the maintenance is good. 1.2km away from the subway station but surrounded by many restaurants and marts.
Response from Property: Dear guests: Hello! Thank you for your trust in Hengtong Hotel! Thank you for your generous praise and strong recommendation! Hengtong Hotel is your most beautiful and warmest home in Guangzhou. Remember to come back often when you have time~
Bipen Dahal
Deluxe Double Room
Stay Date Oct 2024
Travel with friends
5 Reviews
5.5/10
Posted on Nov 23, 2024
I didn’t even like the amenities of the hotel the location was not so good the stay was so average 😢😢 There was not even a bottle of water 😢
Response from Property: Dear customer, I am very sorry to give you a bad stay experience. Our hotel facilities are complete, including air conditioning, TV, WiFi, and hair dryers! We will immediately feedback your valuable suggestions to our manager for processing. I believe you will have a better stay experience next time. All Hengtong employees wish you good health and smooth work.
Neki Laci
Standard Double Room
Stay Date Apr 2025
Couples
5 Reviews
2.0/10
Posted on May 4, 2025
Very basic accommodation. The place wasn’t clean, and the location wasn’t convenient. Would not recommend.
Response from Property: Dear guests, we are sorry that we failed to provide you with a satisfactory stay experience. Before guests check in, we will conduct room inspections, clean the rooms and change the bed sheets. Each step has a standardized service process. Please feel free to check in. Thank you for your tolerance and understanding. We will continue to provide good service and rooms. I believe that you will get a better stay experience next time. The hotel looks forward to your visit again and wish you a happy life!
Guest User
Single Room
Stay Date Mar 2025
Solo travelers
4 Reviews
5.0/10
Posted on May 8, 2025
There was a noisy sound coming from. A fanny I guess, outside the window, and it does not stop it annoying, and the room is so small compared to the price and the place. Otherwise, the staff were friendly and helpful
Response from Property: Dear guests, we are sorry that we failed to provide you with a satisfactory stay experience. Before guests check in, we will conduct room inspections, clean the rooms and change the bed sheets. Each step has a standardized service process. Please feel free to check in. Thank you for your tolerance and understanding. We will continue to provide good service and rooms. I believe that you will get a better stay experience next time. The hotel looks forward to your visit again and wish you a happy life!
Brenda uk
Single Room
Stay Date Mar 2025
Business travelers
1 Reviews
8.5/10
Very Good
Posted on Apr 23, 2025
The ladies at the reception were lovely and helpful, very very friendly
Response from Property: We are glad that you have had a wonderful holiday in Hengtong. Your comments are the best affirmation and encouragement for our service. We are always on the road of hard work and look forward to meeting you every time. We wish you a happy life.
Dr Mohammad Hasan
Standard Double Room
Stay Date Mar 2025
Booked for others
8 Reviews
2.0/10
Posted on Apr 16, 2025
Very small and congested room not deserving in such price.
Response from Property: Dear customer, I am very sorry to give you a bad stay experience. Our hotel facilities are complete, including air conditioning, TV, WiFi, and hair dryers! We will immediately feedback your valuable suggestions to our manager for processing. I believe you will have a better stay experience next time. All Hengtong employees wish you good health and smooth work.
Guest User
Single Room
Stay Date Mar 2025
Solo travelers
3 Reviews
4.5/10
Posted on Apr 23, 2025
No AC and very bad. I stay only 1 day im not satisfied.
Response from Property: Dear guest, we are very sorry that your stay experience did not meet your expectations. We take your feedback very seriously and the room does have air conditioning (above the room/remote control on the table). It is our responsibility for not letting you know the relevant information in a timely manner. We will strengthen the explanation work. Thank you for your correction! "If you have any questions during your stay, please feel free to call the front desk. We are happy to serve you. I wish you a happy life and smooth work.
Guest User
Double Room
Stay Date Mar 2024
Business travelers
12 Reviews
8.5/10
Very Good
Posted on May 14, 2024
Nice staff clean regarding prices are ok You are in the local area so smells will be local
Response from Property: Dear guest: Hello! Thank you very much for staying at our hotel. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. We are very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services at any time. We look forward to your visit again!
Guest User
Double Room
Stay Date Sep 2024
Family
4 Reviews
2.0/10
Posted on Oct 29, 2024
Worst hotel ever, if you’re looking for a cheap room please avoid this hotel, it’s extremely dirty and the cleaning staff they don’t do anything, the first day we came, we found some hair and a battery on the floor, After three days, the hair and the battery stayed at the same spot, even for free I would never go back it’s a total scam, they don’t change the bedding and the towels, the room has insects, and, of course a really bad smell, we regret staying there! Trust me, this room worth nothing!
Response from Property: Dear customer, we are sorry to give you a bad stay experience. Our guest rooms are cleaned after each guest, and disposable supplies are complete. Our front desk is also online 24 hours a day. You can contact us if you encounter any problems during your stay. We will immediately feedback your valuable suggestions to our manager for processing. All Hengtong employees wish you good health and smooth work.
Dr Zaheer Noor
Single Room
Stay Date Jan 2025
Solo travelers
1 Reviews
10.0/10
Outstanding
Posted on Apr 28, 2025
It was a really good experience
Response from Property: 尊敬的賓客： 您好！ 感謝您 5 分的點評哦！ 每個城市總會有讓人惦念的理由， 每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望亨通會是您回憶裏最温馨最獨特的那個！常回亨通來看看哦， 祝： 安好！
VALIYAKATH KURUPPATH FAYIS ABDUL RAHMAN
Single Room
Stay Date Mar 2024
Solo travelers
14 Reviews
2.0/10
Posted on Apr 29, 2024
It's not good enough place for those who stay at least in one day, cleanliness and dirty place
Response from Property: Dear customer, we are sorry to give you a bad stay experience. Our guest rooms are cleaned after each guest and are fully equipped with disposable supplies. Our front desk is also online 24 hours a day. You can contact us if you encounter any problems during your stay. We will immediately feedback your valuable suggestions to our manager for processing. All Hengtong employees wish you good health and smooth work.
Zaid 12
Single Room
Stay Date Mar 2025
Business travelers
3 Reviews
2.0/10
Posted on May 7, 2025
Bad hotel
Response from Property: 尊敬的顧客，非常抱歉給您一個不好的入住體驗，我們賓館設施設備是齊全的哦，空調，電視WiFi，吹風機都是齊全的哦！您提供的寶貴意見我們立即反饋給我們的經理進行處理，，相信您下次入住時會得到更加好的入住體驗，在此亨通全體員工祝您身體健康，工作順利
JAY
Standard Double Room
Stay Date Mar 2024
Business travelers
1 Reviews
4.5/10
Posted on May 7, 2024
Cleanliness was very poor..
Response from Property: Dear customer, I'm sorry to give you a bad check-in experience. Our guest rooms are cleaned every time, and disposable supplies are complete. Our front desk is also online 24 hours a day. If you encounter any problems during your stay, you can Contact us and we will immediately feedback your valuable opinions to our managers for processing. All employees at Hengtong wish you good health and smooth work.