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Shangyuan World Trade Hotel (Guangzhou Baima Garment City Railway Station Metro) Guest Reviews
4.4/5
608 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.4
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All reviews(608)
Positive reviews(581)
Reviews with photos/video(123)
Easy to get around(71)
Friendly front desk staff(60)
Perfect for business trips(29)
Large rooms(28)
Close to train station(24)
Stayed multiple times(10)
Strange smell in room(8)
Many dining options(4)
Negative reviews(27)
Shubham
Queen Room
Checked in Jul 2024
Business travelers
25 Reviews
4.5/5
Great
Posted on Aug 12, 2024
The girls at the front desks are rude. Otherwise hotel is amazing.
Response from Property: Dear customers, first of all, thank you very much for your affirmation of all aspects of the hotel! We apologise for the attitude of our employees! We will increase our efforts to train employees and improve their service quality. I hope you will give us a chance to correct it and ensure that you will have a better experience in your next stay! I'm also looking forward to your next stay to give us a five-star rating! I wish you a happy life!
Anonymous User
Queen Room
Checked in Apr 2024
Business travelers
20 Reviews
1.7/5
Posted on May 23, 2024
I didn’t expect this hotel will that bad , rooms totally look different than what they posted on. Very dirty. The first room they gave me was so dirty and then when I asked for another room they gave me another room also dirty that room number was 803. I don’t recommend people and business men and women to stay there. The manager of the hotel at the lobby has a bad attitude, he was speaking like he gave you the room for free
Response from Property: Dear guests, you booked a special room. We have upgraded the big room for you free of charge. At present, the hotel facilities and equipment are constantly improving and upgrading. There may be some stains on the carpet that cannot be washed away, but we are all disinfected and cleaned. We apologize for the bad experience this time. We have informed the relevant departments to rectify and replace, and will strengthen the service awareness training of employees. Thank you for your comments and wish you a happy life!
Wakizou
Yuexiu Double Bed Room
Checked in Oct 2024
Booked for others
284 Reviews
5.0/5
Outstanding
Posted on Nov 10, 2024
One of my fav hotels in Guangzhou
Totally nice and very welcoming and neat everything
Response from Property: Dear guest: Hello! Thank you very much for your high praise. Your support and encouragement are the greatest motivation for us to move forward. We strive to create a warm and comfortable living environment for our guests and meet the requirements of different guests with the highest cost-effectiveness. I wish you a happy life! We look forward to seeing you again!
Guest User
Queen Room
Checked in Aug 2024
Solo travelers
2 Reviews
5.0/5
Outstanding
Posted on Sep 9, 2024
The staff are great and the hotel room is spacious and clean. Props to Tina she is an amazing receptionist.
Response from Property: Hello, dear guests! Thank you for your affirmation and praise. We are more pleased than any honor. Thank you for your support and trust. We will continue to improve the quality of service and bring you a better experience. I wish you a happy life! Looking forward to your next visit!
Valerij
Shangyuan Courtesy Double Bed Room
Checked in May 2024
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on Jun 17, 2024
The reception staf name Coco helped me to choose suitable room for my needs amd helped me with lots of imformation around the town.Really appreciated to Coco for support me with my request in this hotel.Many thanks !!!
Response from Property: Thank you for giving us a five-star rating in your busy schedule. It is our greatest honour to serve you. In the future, we will work harder to provide you with high quality.
Guest User
Yuexiu Twin Room
Checked in Dec 2024
Business travelers
7 Reviews
5.0/5
Outstanding
Posted on Jan 16, 2025
Staff are very good and have good behavior
Response from Property: Dear guest, thank you for giving us a five-star rating. We will continue to strive for excellence and welcome you to visit us again!
Vishal
Discount Twin Room
Checked in Feb 2024
Business travelers
29 Reviews
5.0/5
Outstanding
Posted on May 20, 2024
Very cozy and comfortable hotel , the staff was friendly , would come back again
Response from Property: 尊賓敬的賓客:您好!非常感謝您對廣州上苑世貿酒店的支持與認可,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店。真誠期待您的再次光臨!
Khusnulla
Liuhu Lake Twin Room
Checked in Dec 2023
Business travelers
10 Reviews
4.0/5
Very Good
Posted on Jan 24, 2024
Location is really good if you are doing business related to the textile and clothes. There are plenty of halal food around as well!
Response from Property: Hello dear guest! Seeing the score you gave me, I believe you may have clicked the wrong score, but thank you very much for taking the time out of your busy schedule to give Xiaoyuan a good review. We will definitely do better and strive to get it next time. Your 5-point praise, I wish you a happy life and happiness every day! Looking forward to visiting again!
Guest User
Queen Room
Checked in Jan 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on Feb 12, 2024
The rooms were clean, cost-effective and the service was OK
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of Guangzhou Shangyuan World Trade Hotel. We always believe that good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling. I wish you a happy New Year and good luck in the Year of the Dragon! Sincerely look forward to your visit again!
KingMD
Queen Room
Checked in Dec 2022
Business travelers
18 Reviews
5.0/5
Outstanding
Posted on Jan 30, 2023
This hotel is an amazing one, arrived at the location which was in a very close proximity from my drop off point ( Guangzhou train station) the gentleman at the reception was very nice, he could communicate very well In English! The room was very neat and clean, equipped with wifi, hot water and all the necessary toiletries.. I loved it 😍
Response from Property: Hello, distinguished guest! Thank you very much for giving us your praise in spite of your busy schedule. I am really excited and encouraged to see your praise. Thank you for your recognition and support. We will work harder and make better service. All the staff of Shangyuan World Trade Hotel wish you a happy life! Warmly welcome your coming again!
Talia07
Yuexiu Double Bed Room
Checked in Dec 2022
Couples
11 Reviews
4.5/5
Great
Posted on Feb 5, 2023
The location was good, just walking up to the street and in 1 km distance was a subway line. It got everything necessary. Beside that the room and furnishing was a little old,and there was only two socket for use which is not convenient cuz nowadays not only phone, but also watch and headphones need to charge, other everything was fine.
6/7
Response from Property: Hello, distinguished guests! We sincerely thank you for your pertinent evaluation of our hotel. Seeing the score you gave, we will definitely do better. We will strive to get your praise of 5 points next time. I wish you a happy life and happiness every day! Looking forward to coming again!
Jawad rafique
Queen Room
Checked in Jun 2022
Business travelers
21 Reviews
3.5/5
Posted on Jul 3, 2022
Need improvement stuff for English
Response from Property: Dear guests, hello! I sincerely thank you for your comments on the services of our hotel after work. Your comments are a strong motivation for us to continuously improve customer service! We attach great importance to and apologize for seeing your comments. We will definitely strengthen service awareness training to provide customers with perfect services. We welcome your next review and look forward to your visit again!!
Guest User
Queen Room
Checked in Dec 2023
Other
5 Reviews
5.0/5
Outstanding
Posted on Jan 7, 2024
Very clean hotel
Response from Property: Hello dear guest! Thank you very much for taking the time to review Shangyuan Hotel and give us your honest feedback. Thank you for your five-star praise. It is our greatest honor to serve you. The store will continue to work hard to improve our service and live up to your high praise and support for us. Thank you again for your praise and be happy every day! welcome next time!
KOSSI LAMINE
Yuexiu Double Bed Room
Checked in Jul 2022
Travel with friends
12 Reviews
5.0/5
Outstanding
Posted on Aug 10, 2022
Great environment, Nice workers and clean room.I will book this hotel for my stay nice time when I come to Guangzhou
Response from Property: Hello, distinguished guest! Thank you very much for giving us your praise in spite of your busy schedule. I am really excited and encouraged to see your praise. Thank you for your recognition and support. We will work harder and make better service. All the staff of Shangyuan World Trade Hotel wish you a happy life! Warmly welcome your coming again!
Vikas
Discount Twin Room
Checked in Sep 2023
Business travelers
47 Reviews
3.0/5
Posted on Nov 26, 2023
Just so so
Response from Property: Dear guests, hello! Thank you very much for your feedback on the hotel. If you have any questions during your stay, please feel free to give feedback to our staff. We will definitely make improvements and do better. We welcome you to visit us again. We hope our improvements will receive your five-star praise. Thank you and wish you a happy life!