Crowne Plaza GUANGZHOU CITY CENTRE by IHG

I arrived at the hotel at 10 PM. The front desk staff handled my check-in smoothly and even gave me two drink vouchers. Their service attitude was excellent. The room was spacious and comfortable, and the breakfast was varied and delicious. The staff who helped with package collection were incredibly meticulous. There were so many packages that sometimes I'd forget to pick them up, and they would write a note and deliver it to my room to remind me, which was absolutely fantastic.

The hotel's location is excellent, making it super convenient to get anywhere, and there are plenty of great takeaway options nearby. Highly recommend! Before check-in, Will proactively contacted me to ask about my room preferences, which was very thoughtful. My stay this time was great! A big thank you to Umi for promptly answering my questions and helping me resolve them, and to all the hotel staff for their hard work.

I chose this hotel because I wanted something convenient for my trip and a reliable brand, so I picked Crowne Plaza. To my surprise, it turned out to be an amazing experience! Perhaps because we had to wait a bit longer, the lovely Umi upgraded our room to the 63rd floor and offered a complimentary breakfast for one day. The view from the room was incredible, and we even got to watch fireworks from inside – absolutely fantastic 👍🏻. All in all, this hotel truly goes the extra mile for its guests, paying attention to every detail. It's definitely worth another visit.

The room was arranged on a higher floor as requested, offering a nice view. The room itself was spacious enough, and the bed was large and comfortable. However, some of the facilities are a bit old; the showerhead in the bathtub didn't spray water, and after fiddling with it for ages, it was quite a cold and awkward experience. The breakfast selection was decent, but there weren't enough seats, and tables were cleared rather slowly, leading to longer wait times. Overall, the service was just about acceptable. There weren't any major mistakes, but there was no proactive service awareness either, so I didn't feel truly at home. Perhaps there were too many guests, making it difficult to maintain a basic standard of service.

This is my go-to hotel. It's super convenient, very clean, and the breakfast is especially good.

The room was clean and tidy, very comfortable overall, and the environment was excellent. The hotel staff were also incredibly warm and provided thoughtful service, especially Pretty, Will, and Sofia – they were fantastic!