This was my first stay at Rezen Select Guangzhou Olympic Sports Center International Finance City, and the overall experience was absolutely terrible, fraught with constant issues. It completely undermined my trust in the brand. I wouldn't recommend it to anyone, especially not to solo female travelers!
I got back to my room around 3 AM, ready to rest. The moment I lay down, I felt the duvet was damp and sticky. I used my flashlight to inspect it and found a large, foul-smelling stain of an unknown male bodily fluid on the bed. After calling a friend and repeatedly confirming the smell and marks, I strongly suspected that the hotel hadn't changed the entire set of bedding after the previous hourly guest checked out. Their room inspection process must be a complete sham, as such an obvious stain went entirely unnoticed. Lying on bedding with private stains made me instantly nauseous and deeply disgusted.
Upon discovering the issue, I immediately called the front desk for help. All three consecutive calls were directly hung up by the attendant on duty; the phone line was completely unreachable. I had no choice but to contact customer service online through the booking platform. The front desk offered to move me to a new room, 1039, but adamantly insisted that I had to move all my luggage on the spot before they would change rooms. It was already 3 or 4 AM; I was exhausted and desperately needed rest. I also had to catch an early high-speed train the next morning, and my friend hadn't returned to the room yet. It was impossible for me to pack and move my luggage in the middle of the night. I suggested leaving my luggage in the original room, resting in the new one, and moving the luggage during the day. However, the hotel was unyielding, threatening to revoke the new room card and using oppressive language, showing no understanding of the guest's situation or any flexibility in problem-solving.
After negotiations failed, I settled for asking them to come and replace the entire set of sheets and duvet covers. The hotel agreed, then sent a male security guard reeking of strong, pungent alcohol to my room alone. At the time, I was the only female in the room, and my friend had not yet returned. A drunk staff member, unaccompanied by a female, entering a solo female's room late at night posed an extreme security risk; if he lost control, I would have no one to turn to for help. This left me feeling extremely scared and uneasy. Furthermore, the security guard's service was very perfunctory; he only replaced one duvet and completely failed to fulfill the promise of replacing the entire set of bedding. His attitude throughout was cold and dismissive, without a single sincere apology.
Besides these issues, the hotel's facilities also had obvious flaws. The soundproofing in the room was terrible; a door slamming next door sounded clearly as if it were right by my ear, and I could distinctly feel vibrations from passing subways, making it impossible to get peaceful rest late at night.
Original TextTranslation provided by AI
